Nicole Ely
Wickliffe,OH
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
Progressive
11.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Production Planner
Weiss North America
Willoughby, OH
11.2017 - 11.2023
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Created and maintained schedules and provided internal support for manufacturing teams.
- Addressed potential bottlenecks proactively before they escalated into major issues impacting project timelines or budgets.
- Implemented training programs for new hires, promoting culture of continuous learning and development.
- Streamlined workflow processes, enhancing overall team performance and output quality.
- Coordinated with production team to support productivity targets and deadline management.
- Trained new employees while having one other administrative employee reporting to me.
- Planned every production order for everyone custom order that flows through the company as well as maintained each work schedule.
- Managed inventory and supply chain functions for production materials and equipment.
- Contributed to successful project completion by effectively managing resources and budgets.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Continuously monitored industry trends and competitor activities, providing valuable insights for strategic planning purposes.
- Aided in creation of annual sales forecasts based on historical data analysis and market projections.
- Supported new product launches by coordinating with marketing, engineering, and production teams to ensure successful rollouts.
- Facilitated smooth order processing and logistics coordination, resulting in timely product deliveries to customers.
- Managed vendor relationships to source materials at competitive prices while maintaining quality standards.
- Coordinated cross-functional teams for successful project execution, ensuring timely deliveries and quality control.
Store Manager
C-Town Sports Cave
Mentor, OH
08.2015 - 11.2016
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control , cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Stride Rite
Mentor, OH
04.2013 - 09.2015
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Associate of Arts - English
Lakeland Community College
Kirtland, OH05.2014
Skills
- Database Management
- Data Entry - Great with Microsoft Excel, Word, OneNote, Power Point, Outlook
- SAP Knowledge
- Business Administration
- Contract Management
- Financial Management
- Document Management
- Organizational skills
- Interpersonal skills
- Time management
- Expense Tracking
Timeline
Claims Adjuster
Progressive
11.2023 - Current
Production Planner
Weiss North America
11.2017 - 11.2023
Store Manager
C-Town Sports Cave
08.2015 - 11.2016
Assistant Store Manager
Stride Rite
04.2013 - 09.2015
Associate of Arts - English
Lakeland Community College