Xzavia Scroggins
Texas
Summary
Dynamic Claims Adjuster with proven expertise at State Farm in claims evaluation and settlement negotiation. Adept at fostering strong customer relationships while effectively managing documentation and risk assessment. Recognized for promoting fair resolutions and enhancing customer satisfaction through strategic communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
State Farm
Richardson, Texas
11.2022 - Current
- Evaluated insurance claims for accuracy and completeness.
- Investigated claims by gathering relevant information and documentation.
- Communicated with policyholders to explain claim processes and requirements.
- Reviewed policy coverage to determine claim eligibility and appropriateness.
- Negotiated settlements with claimants to resolve disputes effectively.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
Membership/DMV specialist
AAA Enterprise Center
Coppell, Texas
10.2020 - 11.2022
- Developed and Maintained member accounts
- Counseling California members in regards to DMV while providing a legendary service
- Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately.
Dispatcher
Mastec Advanced Technologies
Coppell, Texas
12.2018 - 10.2020
- Communicated directly with technicians, navigating multiple systems to assist technicians and our customers
- Provided customer satisfaction by tracking tech ETA
- Worked heavily in Microsoft excel
- Sent satisfactory emails to members on a daily while accepting daily high call volumes.
Inventory Control Speacialist
Wayfair
Lancaster, Texas
04.2017 - 01.2019
- Developed and maintained inventory while operating a PIT
- Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity
- Evaluated programs to determine necessary equipment and supplies and maintained inventory control throughout the facility
- Maintained customer complaints and satisfactory to all customers.
Education
Duncanville High School
Duncanville, TX07.2024
Skills
- Claims evaluation
- Policy analysis
- Settlement negotiation
- Evidence analysis
- Documentation review
- Customer relationship management
- Risk assessment
- Tme management
- Database management
- Customer service
Timeline
Claims Adjuster
State Farm
11.2022 - Current
Membership/DMV specialist
AAA Enterprise Center
10.2020 - 11.2022
Dispatcher
Mastec Advanced Technologies
12.2018 - 10.2020
Inventory Control Speacialist
Wayfair
04.2017 - 01.2019
Duncanville High School