Bethlehem DeFersha

• Greeting patients professionally both in person and on the phone
• Check in scheduled patient fo procedure.
• Verifying ordering MD for proper procedure
• ensures all patient data is entered into information system completely and accurately.
• Communicated effectively with patients and healthcare providers to confirm appointments and address inquiries.
• Coordinated patient appointments to optimize scheduling efficiency and reduce wait times.
• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Answered phone calls and answered questions from potential customers.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.

• Assist MD in all aspects needed to enhance productive workflow.
• Relay accurate critical results in an efficient and effective manner to expedite save patient care.
• Address Questions and requests from referring MD and Radiologist
• Sending requests and reports to referring MD
• Manage all phone calls coming through the physician-to-physician call center line.
• Communicate messages from physician to referring MD, Nurses, Technologies, employees, and customers.
• Efficiently managed time while working independently or as part of a team, consistently completing tasks within required deadlines.
• Participated in ongoing professional development opportunities to stay updated computer based learning.
• interpret a variety of instructions furnished in written and verbal.
• excellent communication skills.

• Applied Knowledge of billing and coding procedures to assist with front office duties.
• Utilized Med ISFT applications to bill patients, denied claims, and also set clinic appointment.
• Assisted in maintaining accurate electronic health records using EHR systems.
• Facilitated communication between patients and healthcare providers to enhance service delivery.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.

• Managed electronic health records to ensure accuracy and compliance with industry standards.
• Facilitated data entry and retrieval processes for patient information systems.
• Collaborated with healthcare providers to streamline information flow and improve patient care coordination.
• Conducted audits of health data to maintain integrity and confidentiality protocols.
• Demonstrated commitment to ethical practices in handling sensitive patient information as part of an interdisciplinary healthcare team.
• Ensured timely billing of services through accurate coding of diagnoses, treatments, and procedures.
• Assembled and analyzed patient chars and provice to physicians for completion.
• Receive lab and results to inform doctors for signature.

• Completed Honored Student
• Awarded Student of the Month

• Professional Development: Medical Terminology
• 3.5 GPA

Awarded Perfect Attendance, Honor Student

GPA 3.5