Serena anderson

Managing incoming and outgoing calls; providing accurate information to patients regarding services and availability

Scheduling patients appointments using EMR to understand what kind of exam needed

Greeting each incoming calls with verifying demographic but as well going over appointment details

Resolving scheduled/rescheduled appointments regarding insurances

Contacting medical offices to obtain scripts and diagnosis for correct exam(s)

Providing correct information without violating HIPPA

Prep upcoming appointments for the week by obtaining reports

Obtain/update insurance, demographic and health history

Check out patient with upcoming up appointments; provide referrals

Provide sufficient customer service by also protecting HIPPA for patient

Help assist with completing intakes for new patients and answer any questions or concern

Keep waiting and exam room neat as well restocking supplies that as needed

Meet students IEP and Behavior Plans

Engage with learning by understanding strength and weakness

Write in the communication/ behavior log for parents understand what is going on for that day

Provide safe and educational environment for the students

Greet the students while getting off bus/van and assistant with meals

Assist with daily living skills; provide safe and clean environment for residents

Document/report any changes with medications, bowel movements, behaviors and feeding

Provide transportation for outings, day programs and appointments

Train new staff on best practice for resident care and emergency procedures

Communicating to other staffs in daily log book for the day with residents if there was anything abnormal/incidents