Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bethlehem Hansen

Anchorage,US

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and assistance with guests. Has a strong motivation to achieve excellent customer service and operating with values of honesty, safety and empathy.

Overview

3
3
years of professional experience

Work History

Programs Assistant Manager

Municipality Of Anchorage
Anchorage, Alaska
05.2021 - 04.2022
  • Responsible for planning ski lesson schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to resolving guest inquiries.
  • Used computer reservation systems such as Active Net for programs, reservations, and taking payments.
  • Provided administrative support in closing paperwork, answering multi-line phone, receiving and recording payments.
  • Marketing and programming Tuesday Night races.

Stylist

Levi's Store Portland
Portland , Oregon
04.2019 - 08.2019
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Specialized in assisting our guests finding the right fit while having a hassle-free and positive experience
  • Back stocked, restocked, standardized inventory, processed online returns, folded and organized merchandise.
  • Followed established policies and procedures on how to assist our customers in professional and confident manner while being approachable
  • Developed strong social, communication, and sales skills

Restaurant Server

Hem 23
Portland, Oregon
10.2018 - 08.2019
  • Established personal connection with guests, discussed specials and served alcohol
  • Prepared garnishes for food and served liquor for guests.
  • Used communication and creative solutions to resolve and handle unhappy guest complaints
  • Maintained server's area cleanliness, service equipment, and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Obtained State Food Handlers Certification and Alcohol Seller/Server Certification.

Busser and Hostess

Ginger
Anchorage , Alaska
09.2017 - 09.2018
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Provided check-in service using our reservation system, and prioritized guests in challenging and varied work environment.

Education

Associate of Science - Music Production

Film School
Los Angeles, CA
02.2018

Skills

  • Studied Japanese K-12
  • CPR and AED certified
  • Maintained typing speed of at least 40 WPM
  • Motivated to achieve excellent guest service
  • Ability to stand for long periods of time, bend, squat, stoop, reach, grasp, and lift up to 50 pounds

Languages

Japanese
Limited Working

Timeline

Programs Assistant Manager

Municipality Of Anchorage
05.2021 - 04.2022

Stylist

Levi's Store Portland
04.2019 - 08.2019

Restaurant Server

Hem 23
10.2018 - 08.2019

Busser and Hostess

Ginger
09.2017 - 09.2018

Associate of Science - Music Production

Film School

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Bethlehem Hansen