BETH W. SMITH
Raleigh,NC
Summary
Customer Account Specialist experienced with managing high-value client accounts and ensuring client satisfaction. Utilizes strategic planning and communication to enhance client relationships.
Overview
24
24
years of professional experience
Work History
Senior Account Representative
SpeedPro
Morrisville, NC
09.2023 - 08.2026
- Answered phone calls and emails.
- Site visits to confirm measurements and determine client needs.
- Prepared detailed cost estimates and entered orders.
- Quality checked products to ensure adherence to standards.
Customer Account Manager
Ontic Eng & Mfg Inc
Creedmoor, NC
06.2018 - 08.2023
- Inspected seatbelts and hardware returned for repair.
- Diagnosed and quoted repair jobs.
- Placed POs for parts needed or plating finish on hardware.
- Provided updates for daily job status and forecast meetings.
Parts Order Management
Eaton Corporation
Raleigh, NC
12.2012 - 04.2018
- Master accounts purchase order fulfillment.
- Member North American Customer Service Council.
- Member of ACE Project SAP Conversion Team.
- SAP Super User First Responder for format questions.
- Assisted with creation of job aid curriculum for transition from Oracle to SAP.
- Trained multiple teams.
Customer Account Specialist
Forbo Adhesives
Morrisville, NC
10.2002 - 10.2012
- Managed National Accounts from set up to invoicing and collections.
- Created weekly “Cause and Effect” analysis to determine payment trends.
- Inventory management and consignment billing.
- Equipment amortization billing
- SAP testing during transition from Forbo to HB Fuller.
Education
Bachelor of Arts - Theater Arts, Human Relations and Communications
Eastern Kentucky University
Richmond, KYSkills
- Order Creation and Scheduling
- Purchasing
- MRO Certification
- Collections
- Data-driven decision making
- Team Training
- Customer engagement
- Goal oriented
Timeline
Senior Account Representative
SpeedPro
09.2023 - 08.2026
Customer Account Manager
Ontic Eng & Mfg Inc
06.2018 - 08.2023
Parts Order Management
Eaton Corporation
12.2012 - 04.2018
Customer Account Specialist
Forbo Adhesives
10.2002 - 10.2012
Bachelor of Arts - Theater Arts, Human Relations and Communications
Eastern Kentucky University