BETH W. SMITH
Raleigh,NC
Summary
Customer Account Specialist experienced with managing high-value client accounts and ensuring client satisfaction. Utilizes strategic planning and communication to enhance client relationships.
Overview
24
24
years of professional experience
Work History
Senior Account Representative
SpeedPro
09.2023 - 08.2026
- Answered phone calls and emails.
- Site visits to confirm measurements and determine client needs.
- Prepared detailed cost estimates and entered orders.
- Quality checked products to ensure adherence to standards.
Customer Account Manager
Ontic Eng & Mfg Inc
06.2018 - 08.2023
- Inspected seatbelts and hardware returned for repair.
- Diagnosed and quoted repair jobs.
- Placed POs for parts needed or plating finish on hardware.
- Provided updates for daily job status and forecast meetings.
Parts Order Management
Eaton Corporation
12.2012 - 04.2018
- Master accounts purchase order fulfillment.
- Member North American Customer Service Council.
- Member of ACE Project SAP Conversion Team.
- SAP Super User First Responder for format questions.
- Assisted with creation of job aid curriculum for transition from Oracle to SAP.
- Trained multiple teams.
Customer Account Specialist
Forbo Adhesives
10.2002 - 10.2012
- Managed National Accounts from set up to invoicing and collections.
- Created weekly “Cause and Effect” analysis to determine payment trends.
- Inventory management and consignment billing.
- Equipment amortization billing
- SAP testing during transition from Forbo to HB Fuller.
Education
Bachelor of Arts - Theater Arts, Human Relations and Communications
Eastern Kentucky University
Richmond, KYSkills
- Order Creation and Scheduling
- Purchasing
- MRO Certification
- Collections
- Data-driven decision making
- Team Training
- Customer engagement
- Goal oriented
Timeline
Senior Account Representative
SpeedPro
09.2023 - 08.2026
Customer Account Manager
Ontic Eng & Mfg Inc
06.2018 - 08.2023
Parts Order Management
Eaton Corporation
12.2012 - 04.2018
Customer Account Specialist
Forbo Adhesives
10.2002 - 10.2012
Bachelor of Arts - Theater Arts, Human Relations and Communications
Eastern Kentucky University