Bethy Cortez
Los Angeles,CA
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
The Check Cashing Place
Los Angeles, CA
03.2015 - Current
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Teller
Digital Currency Services
Los Angeles, CA
11.2007 - 11.2018
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Maintained confidentiality of all customer records and information according to company policies.
Education
High School Diploma -
High Point High School
Beltsville, MD05-2005
Skills
- Schedule development
- Staff Discipline
- Employee Motivation
- Staff Development
- Operations Management
- Training and mentoring
Certification
- Notary Public
Languages
English, Spanish
Professional
Accomplishments
- Leadership Role.
Affiliations
- I love to encourage others, to be the best they can every day.
References
References available upon request.
Timeline
Supervisor
The Check Cashing Place
03.2015 - Current
Teller
Digital Currency Services
11.2007 - 11.2018
High School Diploma -
High Point High School