Bethy Cortez
Los Angeles,CA
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
The Check Cashing Place
Los Angeles, CA
03.2015 - Current
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Teller
Digital Currency Services
Los Angeles, CA
11.2007 - 11.2018
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Maintained confidentiality of all customer records and information according to company policies.
Education
High School Diploma -
High Point High School
Beltsville, MD05-2005
Skills
- Schedule development
- Staff Discipline
- Employee Motivation
- Staff Development
- Operations Management
- Training and mentoring
Certification
- Notary Public
Languages
English, Spanish
Professional
Accomplishments
- Leadership Role.
Affiliations
- I love to encourage others, to be the best they can every day.
References
References available upon request.
Timeline
Supervisor
The Check Cashing Place
03.2015 - Current
Teller
Digital Currency Services
11.2007 - 11.2018
High School Diploma -
High Point High School
Similar Profiles
Priscilla GraciaPriscilla Gracia
Cashier at All Check Solution And M&M Check CashingCashier at All Check Solution And M&M Check Cashing
EIMMY N. SANCHEZ MATAEIMMY N. SANCHEZ MATA
CSR Teller at PLS Check CashingCSR Teller at PLS Check Cashing
Katherine JimenezKatherine Jimenez
Shift Supervisor at PLS Check CashingShift Supervisor at PLS Check Cashing
Grace BonafedeGrace Bonafede
TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)
Christian PalmerChristian Palmer
Manager at Mr. T RestaurantManager at Mr. T Restaurant