Betina Mata
Donna
Summary
Proven Communications Supervisor with expertise in emergency response, staff training, and team coordination. Committed to enhancing communication protocols and ensuring operational efficiency.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Communications Supervisor
Lonestar Ambulance
McAllen
06.2023 - Current
- Supervised daily communication operations for efficient information flow.
- Coordinated training sessions for staff on communication protocols.
- Facilitated meetings to discuss communication strategies and improvements.
- Reviewed and revised communication materials for clarity and consistency.
- Provided emergency response information to callers.
- Monitored equipment and notified proper personnel to correct problems.
- Researched industry trends in order to develop innovative approaches for engaging customers.
- Ensured compliance with applicable laws regarding privacy rights when producing content.
- Evaluated existing procedures and recommended changes or improvements.
- Evaluated caller situations to determine appropriate responses rapidly.
Certified 911 Public Safety Telecommunicator
Elsa Police Department
Elsa
10.2019 - 07.2021
- Received emergency calls and assessed situations for police assistance.
- Operated communication systems to relay information to officers in the field.
- Maintained accurate records of all calls and dispatch activities.
- Provided clear instructions to callers during critical incidents.
- Monitored radio channels for updates and additional requests from units.
- Utilized mapping software to assist in locating incidents efficiently.
- Trained new telecommunicators on protocols and communication procedures.
- Prioritized tasks according to urgency of situations reported by callers.
- Generated detailed reports based on incident data collected during shifts.
- Attended training sessions designed to refine telecommunication skillsets.
- Monitored multiple radio channels for transmissions from police, fire, and EMS units.
- Dispatched officers to traffic stops and directed field units to specific locations when needed.
- Utilized computer-aided dispatch system to log incidents and assign resources accordingly.
- Provided callers with necessary medical instructions prior to the arrival of paramedics.
- Assessed incoming 911 calls and deployed appropriate emergency response personnel.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Researched vehicle, wanted and missing persons information.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Emergency Medical Dispatcher
Medcare Ems
McAllen, Texas
05.2015 - 11.2017
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assisted callers in emergency situations with appropriate information and support.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
911 Public Safety Telecommunicator
Donna Police Department
Donna, Texas
01.1991 - 11.2000
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
GED -
Donna High School
Donna, TXSkills
- Communication strategy
- Emergency response protocols
- Crisis management
- Training coordination
- Active listening
- Team leadership
- Conflict resolution
- Adaptability under pressure
- Problem solving
- Quality control standards
- Internal communications
- Translation services
- Schedule preparation
- Team management
- Problem-solving abilities
- Technical issue troubleshooting
- Team collaboration
- Multitasking
- Creative thinking
- Teamwork
- Editing and proofreading
- Presentation materials
- Teamwork and collaboration
- Decision-making
- Media communications
- Time management
- Written communication
- Team building
Languages
English
Professional
Spanish
Professional
Certification
- CPR Certified
- EMDQ (Emergency Medical Dispatcher (Quality Control)
Timeline
Communications Supervisor
Lonestar Ambulance
06.2023 - Current
Certified 911 Public Safety Telecommunicator
Elsa Police Department
10.2019 - 07.2021
Emergency Medical Dispatcher
Medcare Ems
05.2015 - 11.2017
911 Public Safety Telecommunicator
Donna Police Department
01.1991 - 11.2000
GED -
Donna High School