Betina Touze
Orlando,FL
Summary
Self-motivated risk management professional with comprehensive understanding of financial risk assessment and mitigation. Adept at identifying and analyzing potential risks, implementing robust risk management strategies, and fostering collaboration to achieve organizational goals. Known for adaptability and reliability in dynamic environments, combined with strong analytical skills and keen eye for detail.
Overview
7
7
years of professional experience
Work History
Commercial card care specialist
Truist Bank
Orlando, FL
07.2025 - Current
- Support commercial and small business clients with credit and commercial card inquiries, including transaction research, fraud concerns, disputes, and account servicing.
- Analyze commercial card activity to identify potential fraud, validate transactions, and ensure accurate resolution in alignment with policy and risk standards.
- Ensure proper authentication, documentation, and intake accuracy for commercial card cases, supporting efficient investigation and resolution.
Premier Client Branch Care Specialist
Truist Bank
Orlando, FL
09.2021 - 07.2025
- Interacted with and researched 20+ complex client inquiries daily through analysis of multiple internal software to resolve or accurately escalate care, digital, fraud, credit card, loan, and branch helpline issues for retail and small business banking.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team for March, September, and February of 2024.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
Crew Member
Earl of Sandwich
Orlando, FL
03.2020 - 09.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Sales Associate
Quicksilver
Orlando, FL
06.2019 - 03.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science (AS) - Dental Hygiene
Valencia College
Orlando, FL03-2026
Skills
- Banking Customer Service Analytical Problem Solver AML Compliance Risk Mitigation Training
- Problem Resolution Cross-Functional Collaboration Stakeholder Management Attention to Detail
Timeline
Commercial card care specialist
Truist Bank
07.2025 - Current
Premier Client Branch Care Specialist
Truist Bank
09.2021 - 07.2025
Crew Member
Earl of Sandwich
03.2020 - 09.2021
Sales Associate
Quicksilver
06.2019 - 03.2020
Associate of Science (AS) - Dental Hygiene
Valencia College