BETITE MCINTYRE
Orlando
Summary
Dynamic Restaurant Manager with a proven track record at Denny's Franchise, excelling in team leadership and customer service. Expert in inventory control and cash handling, I foster positive client relationships while ensuring exceptional guest experiences. Committed to operational excellence and staff development, I drive performance and satisfaction in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Restaurant Manager Diamond Coordinator
Denny's Franchise
Orlando
11.2025 - Current
- Responsible for Lead and support team members to deliver exceptional guest service.
- Oversee daily shift operations, including food quality, cleanliness, and safety compliance.
- Monitor and manage shift labor, inventory, and cash handling procedures.
- Address and resolve guest concerns promptly and professionally.
- Problem solving, inventory food count, register count, food line cook, Ording out of socks appliances.
- Managing 15-of staff, deep cleaning, managing brakes.
- Ensure compliance with company policies, health regulations, and operational standards.
- Strong communication, problem-solving, and organizational skills.
- Commitment to delivering a positive guest experience and fostering a team-oriented environment.
- Check all Day-dots, Weekly inventory and daily inventory count, maintain register count and in office and safe, ensure Temps are done.
- Check payroll, for main shifts, assist with assigned registers.
- Maintain a smooth restaurant operational setting for all guest.
Manager Night Audit
Hampton Inn & Suites
07.2019 - 11.2025
- Responsible for conducting over one hundred nine rooms, based on available data, all audit procedures as outlined by the hotel and company policies on a daily basis.
- Verify and ensure proper handling of all wake-up call requests check Ins-check outs-no calls no shows.
- Reconcile all cash receipts and work completed during the audit shift and make cash deposits.
- Prepare the front office for the ‘A’ shift and reset business for the day.
- Serve as the Guest Service representative and Manager on Duty during nighttime hours.
- Perform the duties of PEP, [OPERA] operator during the audit shift.
- Actively participate in all front office meetings.
- Engage in all training and cross-training programs.
- Take the initiative to warmly greet guests with a friendly and welcoming demeanor.
- Other duties as assigned by the leader.
- Perform night auditor's duties accurately and efficiently and daily transactions.
- Ensure high levels of customer service guest inquiries solving issues promptly.
- Ensure compliance with hotel policies and procedures particularly regarding financial transactions and guest billing.
- Work closely with other departments, to ensure a smooth operation during the night shift.
Assistant Retail Manager
New Wax Unlimited Women- Men's Clothing Store
District of Columbia
12.2017 - 07.2019
- Responsible for ensuring that the daily operations of the retail outlet run smoothly.
- Managing staff on the sales floor, handling administrative duties, and maintaining inventory levels.
- Providing attentive and friendly service to enhance customer satisfaction and loyalty.
- Team leadership coaching, motivating, and developing team members to achieve sales targets and uphold service standards.
- Training new staff and conducting performance evaluations.
- Sales and financial Goals works closely with the store manager to drive sales performance, analyze data, and identify opportunities for improvement.
- Achieving financial budgets and targets.
- Visual merchandising maintaining high standards of product presentation and visual merchandising.
- Ensures that promotional displays are executed effectively and that the store is visually appealing to customers.
Concierge Residential Associate
The Residences at Market Squares
District of Columbia
04.2012 - 12.2017
- Responsible for overseeing the daily operations of the lobby concierge or club services, ensuring that guests receive exceptional service and personalized attention throughout their stay.
- Coordinating with other departments, and maintaining high standards of guest satisfaction, working closely with the guest services manager and staff, handling guest inquiries, ensuring seamless service delivery.
- Oversee the daily operations of the concierge desk club service, ensure high levels of guest satisfaction by providing personalized and efficient service.
- Assist guests with reservations, transportation, event tickets, dining recommendations, and other requests address and resolve guest complaints and concerns promptly and professionally.
- Monitor and maintain quality standards in guest service, coordinate with other hotel departments to ensure seamless service delivery.
- Maintain up to date knowledge of local attractions, events, and services, ensure the concierge desk and/or club lounge areas are clean, organized, and properly stocked with necessary materials.
- Work closely with the guest services, communicate effectively with other departments to ensure smooth operations and guest satisfaction.
- Attend departmental meetings and contribute to ongoing improvement initiatives.
- Manage inventory of guest service materials, such as brochures, maps, and tickets ensure availability of resources and supplies needed to assist guests.
- Review daily reports and assist in financial planning and forecasting.
- Build and maintain positive relationships with guests, company system worked with Yardi, building link, lively, package handling.
Security Monitor Customer Service Watch
Sabey Data Center
Ashburn
10.2010 - 04.2012
- Responsible for TV monitoring, fingerprinting, and printing of badges for employees and guests.
- Inputting information into the database system, ensuring all packages are properly sealed and mailed out.
- Delivering all mail to each facility, meeting all guidelines procedures, and input security reports into the database system.
- Support daily operations of the Security functions and instructions and additional duties as assigned by the facility security manager.
Education
CNA NURSING TECH - Nursing Administration
VMT Educational School
District Of Columbia06-2002
Some College (No Degree) - Hotel Management and Client Relations
Career Technical Institute
District Of ColumbiaSome College (No Degree) - Television, Radio Anchor, Interviewer Speaker
Dream 2 Destiny Productions
District of ColumbiaSome College (No Degree) - Engineering
ITT Technical Institute
On-lineSkills
- Shift management
- Inventory control and record keeping
- Culinary arts education
- Food service background
- Food safety compliance
- Schedule coordination
- Organization and prioritization
- Passion for customer satisfaction
- Customer-oriented
- Team management
- Customer service leadership
- Food service oversight
- Streamlining administrative processes
- Fostering positive client relationships
- Ensuring exceptional guest experiences
- Strong organizational skills
- Strong communication skills
- Strong problem-solving skills
- Customer relationship management
- Team leadership
- Cash handling
- Inventory management
- Order delivery practices
- Employee training
- Complaint resolution
- Time management
- Staff scheduling
- Guest service
- Take-out service
- Point of sale (POS) system operation
- Restaurant operations management
Timeline
Restaurant Manager Diamond Coordinator
Denny's Franchise
11.2025 - Current
Manager Night Audit
Hampton Inn & Suites
07.2019 - 11.2025
Assistant Retail Manager
New Wax Unlimited Women- Men's Clothing Store
12.2017 - 07.2019
Concierge Residential Associate
The Residences at Market Squares
04.2012 - 12.2017
Security Monitor Customer Service Watch
Sabey Data Center
10.2010 - 04.2012
CNA NURSING TECH - Nursing Administration
VMT Educational School
Some College (No Degree) - Hotel Management and Client Relations
Career Technical Institute
Some College (No Degree) - Television, Radio Anchor, Interviewer Speaker
Dream 2 Destiny Productions
Some College (No Degree) - Engineering
ITT Technical Institute