Andrew Samuels
Myrtle Beach,SC
Summary
Dedicated Restaurant Manager experienced in overseeing high-traffic establishments and managing diverse culinary and service teams. Enhanced employee satisfaction and generated new business through innovative use of SEO and social media strategies. Committed to delivering exceptional customer service and exhibiting strong leadership in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Wing Kings
Myrtle Beach, South Carolina
08.2014 - Current
- Managed daily front-of-house and back-of-house operations for Wing Kings wing service.
- Supervised kitchen and restaurant staff, assigning shifts and coordinating labor coverage.
- Trained team members on guest service, food safety, and wing station procedures to enhance customer satisfaction and compliance.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Engaged with guests to gather feedback on food quality and service, resolving issues promptly and ensuring a positive dining experience.
- Resolved guest concerns and supported smooth dine-in, takeout, and delivery service.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Monitored inventory levels, ordering sauces, chicken, and supplies for Wing Kings.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Established policies for cash handling procedures to maximize security measures.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Circulated within assigned areas to assess and address customer needs, prioritizing tasks during peak hours to maintain high service levels.
- Circulated within assigned areas to assess and address customer needs, prioritizing tasks during peak hours to maintain high service levels.
Education
GED
Fayetteville , NCSkills
- Restaurant operations management
- Food safety compliance
- Inventory control
- Vendor ordering
- Cost control
- Cash handling
- POS systems
- Operations management
- Kitchen management
- Shift management
- Staff scheduling
- Team management
- Team supervision
- Shift supervision
- Order fulfillment
- Takeout operations
- Food service experience
- Purchasing and cost control
- Cost management
- Problem solving
- Conflict resolution
- Issue resolution
- Effective communication
- Customer service best practices
- Customer interaction
- Customer loyalty
- Attention to detail
- Organization and prioritization
- Pre-shift inspection
- Table coordination
- Kitchen equipment operation and maintenance
- Food plating and presentation
- Brand standards promotion
- TIPS certified
- Adaptable
- Stable work history
- Supervisory skills
- Adaptable
- Conflict mediation
- TIPS certified
- Customer-oriented
- Inventory control and record keeping
- Point of sale (POS) system operation
Timeline
Restaurant Manager
Wing Kings
08.2014 - Current
GED