Brianna Phillips
Downingtown ,PA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocol. Highly motivated individual looking to make a difference in any work environment.
Overview
11
11
years of professional experience
Work History
Restaurant Manager/ Event Coordinator
The Brickside Grille
2008.08 - 2019.12
- Promoted positive atmosphere to ensure customers and staff were satisfied with environment laid out by management.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers to enforce positive customer concerns to implement process changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Organized receptions, promotions and corporate luncheons.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Reconciled cash and credit card transactions to maintain accurate records
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Purchased food and cultivated strong vendor relationships
Education
High School Diploma -
Downingtown West High School
Downingtown 05.2010
Skills
- Customer Satisfaction
- Problem Solver
- Team Oriented
- Critical Thinker
- Delegating Assignments and Tasks
- Shift Management
- Inventory Control
- Supply Ordering and Management
- Profit and Loss Reporting
- Community Events
- Front of House Management
- Suggestive Selling
- Staff Supervision
- Billing and Payments
Timeline
Restaurant Manager/ Event Coordinator
The Brickside Grille
2008.08 - 2019.12
High School Diploma -
Downingtown West High School
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