Betravious Davis
San Antonio,TX
Summary
Results-driven IT professional with 6 years of experience in systems administration, network management, and cybersecurity. Skilled in optimizing systems performance, implementing robust security measures, and providing technical support. Proven ability to manage multiple projects and work effectively in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army
09.2019 - Current
- Maintained and performed troubleshooting for network device including switches, routers and firewalls.
- Researched, performed troubleshooting, and resolved complex problems independently.
- Performed tests of functionality, security and performance of different workstations and devices.
- Used ticketing systems to manage and process support actions and requests.
- Explained technical information in clear terms to non-technical individuals to promote better
understanding. - Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment,
laptops and video conferencing equipment. - Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Assisted with implementation and support of network monitoring tools.
- Provided technical support to over 200 employees, ensuring minimal downtime and efficient resolution of issues
- Maintained the company's IT infrastructure, including servers, networks, and cloud services
Education
High School Diploma -
Lincoln County High School
Lincolnton, GA02-2018
Skills
- Network troubleshooting
- Security management
- Malware removal
- System configuration
- Performance testing
- Technical support
- SASMO ( Sustainment Automation Support Management Office)
- End-user support
- Problem-solving skills
Certification
- Security+
- CCNA - Cisco Certified Network Associate
Clearance
- Active Dod TOP SECRET Security Clearance
Timeline
Information Technology Specialist
US Army
09.2019 - Current
High School Diploma -
Lincoln County High School
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