Betsabe Ramirez
Vail,AZ
Summary
Highly accomplished customer support professional with an extensive background in delivering exceptional support services, logistical expertise, and cross-functional team leadership. Adept at providing outstanding customer service and resolving challenges with creativity and efficiency. Skilled in coordinating resources, managing supply chains, optimizing costs, and maintaining high quality and customer satisfaction levels. Committed to delivering exceptional customer service with expertise in problem-solving, regulatory compliance, document verification, and data analysis. Demonstrated commitment to safety and security by adhering to strict protocols and implementing risk management strategies.
Overview
12
12
years of professional experience
Work History
Veterans Service Representative
Veterans Affairs
Phoenix, AZ
05.2023 - Current
- Provided information and assistance to veterans regarding VA benefits, services, and programs.
- Skillful in collecting and organizing medical records, statements, service records, and other evidence to support veteran claims.
- Conducted cross-functional collaboration and engage with coworkers, supervisors, practitioners, and beneficiaries through daily electronic correspondence, letters, and phone calls to process claims.
- Managed databases and completed other associated tasks, such as data entry and enrollment, claim submission, and payment Information, with a focus on maintaining data security and information flow.
- Confirmed completeness of claims by checking claim folders, adhering to established quality and production standards for claim processing, recommended changes, and modified key processes to address problems.
Passport Specialist
Department of State
Tucson, AZ
08.2022 - 05.2023
- Adjudicated applications with knowledge of passport issuance principles, practices, and techniques.
- Independently adjudicate applications for issuing, amendment, and replacing passports, including applications with limited identity or citizenship evidence.
- Carried out data research to play a vital role in adjudicating complicated matters, pinpointing fraud cases, and disseminating cases to the Fraud Manager.
- Exceptional interpersonal skills to provide courteous and efficient customer service to applicants, addressing inquiries and guiding Individuals through the passport application process with clarity and professionalism.
- Strong organizational skills to manage a high volume of passport applications, assuring accurate and secure data entry, recordkeeping, and tracking throughout the process.
CBP Technician/Mission Support
Customs and Border Protection
San Diego, CA
08.2021 - 08.2022
- Monitored organization vehicles, maintaining detailed maintenance transaction logs and ordering necessary parts to ensure smooth operation and longevity.
- Processed payments for recurring services, including utilities, phone, cable, and one-time services as needed, ensuring uninterrupted operations and resource availability.
- Supported onboarding of newly hired employees by supplying onboarding materials, setting up uniform accounts, and requesting data for new employee folders to complete HR-related duties.
- Assisted in processing lost, stolen, or destroyed personal property and equipment. Conducted thorough inventory checks, accurately entering results into SAP and preparing comprehensive property reports.
- Gained advantage from keen attention to detail competency to check requisition orders, found suppliers through proper research, and validated terminology and specifications for accurate purchasing.
Transportation Security Officer
Transportation Security Administration, TSA
Palm Springs, CA
08.2017 - 01.2020
- Extensive knowledge of safety protocols and procedures by identifying potential safety risks and taking appropriate measures.
- Skillful in working closely with screening staff, fostering a cohesive team environment to address security challenges effectively.
- Familiarity with various scanning equipment, ensuring proper utilization and effectiveness.
- Demonstrated commitment to maintaining the confidentiality of sensitive information.
- Utilized problem-solving skills to de-escalate difficult customer service encounters.
Security Officer
Securitas/Allied Universal
San Diego, CA
01.2013 - 06.2017
- Proficient in working collaboratively with screening employees to share insights, observations, and security concerns.
- Clear and effective communication with screening team members to facilitate efficient problem-solving and decision-making.
- Ability to adapt to changing security situations and collaborate on dynamic solutions.
- Keen attention to detail and vigilant monitoring of security systems to promptly detect and respond to any security threats or breaches.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Education
Business - Human Resources
Arizona State University
Tempe, AZSkills
- Problem-solving aptitude
- Effective Communication
- Team Collaboration
- Adaptability and Flexibility
- Multitasking
- Attention to Detail
- Decision-Making
- Conflict Resolution
- Clerical Support
- Documentation Management
Timeline
Veterans Service Representative
Veterans Affairs
05.2023 - Current
Passport Specialist
Department of State
08.2022 - 05.2023
CBP Technician/Mission Support
Customs and Border Protection
08.2021 - 08.2022
Transportation Security Officer
Transportation Security Administration, TSA
08.2017 - 01.2020
Security Officer
Securitas/Allied Universal
01.2013 - 06.2017
Business - Human Resources
Arizona State University
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