Victoria Faircloth
Las Cruces,NM
Summary
Proven track record in benefits administration and claims processing, demonstrated at Global Tekmed LLC. Skilled in documentation management and professional communication, adept at problem-solving and decision-making. Excelled in prioritizing tasks and managing time effectively, ensuring high-quality patient assessment and service delivery. Achieved significant improvements in process efficiency and customer satisfaction. Reliable Veterans Service Representative familiar with federal veterans programs, legal terminology and state laws affecting veterans. Offering [Number] years of hands-on experience advising veterans on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Veterans Service Representative
Global Tekmed LLC
06.2024 - Current
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
Personal Phone Banker
MCI Mass Markets
05.2021 - 08.2023
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
- Handled over [Number] incoming telephone calls, emails and chat requests.
- Used CRM system daily to maximize service opportunities and enhance communication.
Caregiver
Ambercare
12.2021 - 03.2023
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
Federal Agent
TLC & Associates
09.2021 - 03.2023
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Gathered evidence and served as witness in court proceedings.
- Coordinated with other agencies during multi-jurisdictional investigations.
- Interviewed witnesses and suspects.
- Educated customers about billing, payment processing and support policies and procedures.
Sushi Helper
Sushi Freak
05.2021 - 10.2021
- Placed orders to restock items before supplies ran out.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Education
High School Diploma -
Onate High School
Las Cruces, NM08.2017
Skills
- Claims Processing
- Benefits Administration
- Clerical Support
- Program Planning
- Documentation Management
- Task Prioritization
- Problem-solving aptitude
- Professionalism
- Active Listening
- Decision-Making
- Time management abilities
- Patient Assessment
- Excellent Communication
Certification
- CPR Training - August 2021
- First aid Training - February 2023
- Liquor Handlers Training - December 2021
- Food Handlers Training - May 2021
Timeline
Veterans Service Representative
Global Tekmed LLC
06.2024 - Current
Caregiver
Ambercare
12.2021 - 03.2023
Federal Agent
TLC & Associates
09.2021 - 03.2023
Personal Phone Banker
MCI Mass Markets
05.2021 - 08.2023
Sushi Helper
Sushi Freak
05.2021 - 10.2021
High School Diploma -
Onate High School
- CPR Training - August 2021
- First aid Training - February 2023
- Liquor Handlers Training - December 2021
- Food Handlers Training - May 2021
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