Clayton Martin
Seminole,FL
Summary
Experienced professional with a strong background in administrative, technology-related, aviation maintenance and building maintenance technician roles. Proficient in Veteran Affairs program system administration and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Focused on maintaining aircraft electrical components, working efficiently and effectively. Knowledgeable about testing equipment, troubleshooting techniques and diagnostic protocols. Superior work ethic with strengths in communication and problem-solving.
Overview
20
20
years of professional experience
Work History
Veterans Service Representative
Veterans Benefits Administration
St. Petersburg, Florida
04.2023 - Current
- Reviewed and processed claims to ensure accuracy and compliance with regulations.
- Educated veterans about available programs and eligibility requirements through consultations.
- Collaborated with external agencies to coordinate care and support for veterans.
- Maintained detailed records of interactions and case progress in the tracking system.
- Conducted follow-ups with veterans to verify status of claims and address concerns.
- Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
- Assisted veterans in preparing forms, documents and applications for benefits.
Credentialing Coordinator
Veterans Health Administration
Bay Pines, FL
06.2018 - 04.2023
- Coordinated application processes for healthcare provider credentialing.
- Managed documentation to ensure compliance with regulatory standards.
- Maintained comprehensive databases of provider information and statuses.
- Assisted in onboarding new healthcare staff through credentialing support.
- Maintained database of provider information, including contact details and licensure expiration dates.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
Credentialing Coordinator
Veterans Health Administration
Indianapolis, Indiana
09.2015 - 06.2018
- Coordinated credentialing processes for medical staff in a healthcare organization.
- Managed documentation for licensure, certifications, and professional training.
- Ensured compliance with regulatory standards and hospital policies.
- Reviewed applications to verify qualifications and background information.
- Collaborated with medical staff and department heads for onboarding processes.
- Assisted in training new team members on credentialing procedures.
- Maintained up-to-date records in credentialing databases and systems.
Claims Assistant
Veteran Benefits Administration
Indianapolis, Indiana
12.2014 - 09.2015
- Processed veterans' claims accurately and efficiently in accordance with regulations.
- Reviewed documentation to ensure compliance with Veteran Benefits Administration standards.
- Maintained organized records of claims and supporting documents for easy retrieval.
- Investigated and resolved discrepancies in claims data entries.
- Conducted research, when needed, into various types of policies, procedures, and regulations related to different types of claims.
Helicopter Avionics Technician
Army
Fort Wainwright, Alaska
10.2007 - 04.2013
- Diagnosed and repaired electronic malfunctions in flight control systems.
- Conducted routine inspections on avionics equipment for compliance.
- Trained junior technicians on standard operating procedures and safety practices.
- Assisted other technicians in troubleshooting various aircraft electronic malfunctions.
- Conducted routine maintenance checks on all aircraft electronics including radios, transponders, GPS receivers and autopilots.
- Maintained aircraft electrical wiring harnesses for airworthiness standards.
- Analyzed data from multi-function display units to identify potential faults in the system design or operation.
Apartment Maintenance Technician
Sexton Properties
Indianapolis, Indiana
07.2005 - 10.2007
- Performed routine maintenance and repairs on apartment buildings, such as painting, plumbing, electrical work, carpentry, and HVAC systems.
- Assisted with the installation of locks and security systems in the apartments.
- Maintained records of all maintenance activities to ensure accountability.
- Coordinated with building owners regarding tenant requests for maintenance services.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Implemented troubleshooting techniques to resolve issue.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Checked electrical components to identify defects and hazards and make necessary adjustments.
Education
Bachelor of Science - Business Information Systems
Indiana Wesleyan University
Marion, IN05-2018
Skills
- Claims processing
- Credentialing coordination
- Problem-solving aptitude
- Attention to detail
- Analytical thinking
- Avionics troubleshooting
- Data analysis techniques
- Application troubleshooting
- User support
- Electrical equipment repair
- Database management
- Technical documentation
Timeline
Veterans Service Representative
Veterans Benefits Administration
04.2023 - Current
Credentialing Coordinator
Veterans Health Administration
06.2018 - 04.2023
Credentialing Coordinator
Veterans Health Administration
09.2015 - 06.2018
Claims Assistant
Veteran Benefits Administration
12.2014 - 09.2015
Helicopter Avionics Technician
Army
10.2007 - 04.2013
Apartment Maintenance Technician
Sexton Properties
07.2005 - 10.2007
Bachelor of Science - Business Information Systems
Indiana Wesleyan University