Betsey Grier
Camden,SC
Summary
As an employee, I have an excellent work ethic, loyal to my employer, always striving for excellence, and good rapport with my coworkers and customers. I am a good judge of character, smart, fast learner, honest, a great problem solver, and think quick in stressful situations. My personality is friendly, outgoing, caring, and one who is always ready to pitch in and help others. I go above and beyond what is required. It is my belief that kindness is always the best way to resolve problems and conflict. I have much to offer and would be a great asset to any company. I have gained many loyal customers.
Overview
19
19
years of professional experience
Work History
Call Center Representative
MidCarolina Credit Union
07.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Assisting members with all their banking needs including transfers, closing accounts, making loan payments, transferring via venmo, credit and debit card issues, fraudulent transactions, ach stop pays, online banking set up and issues, etc.
- Participate in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to members.
- Investigate and resolved customer inquiries and complaints quickly.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Meeting monthly performance metrics consistently, contributing to the success of the call center operations.
Consumer Loan Specialist
Heights Finance
11.2021 - 07.2024
- Customer Service Representative
- Loan specialist
- Payment processing
- Daily deposit
- Trained on ABS and GPS system
- Cold calls
- Assist other company offices as needed
- Licensed SC Insurance Agent
- Managed communications as central point of contact for entire lending process.
Team Lead
Piggly Wiggly
01.2021 - 11.2021
- Employee management
- Scheduling
- Ordering
- Pricing
- Sales
OWNER
Down Yonder Thrift Store
02.2019 - 02.2021
- Owned and managed a thrift store. I closed it due to Covid restrictions.
Team Lead
Tractor Supply Company
04.2017 - 02.2019
- I managed all employees and manager duties to include all opening, closing, and money handling operations
- Employee management
- Opened and closed store
- Trained new employees
- Handled online orders
- Customer Service
- Recognized as Employee of the Month multiple times
Customer Service Manager (CSM)
Kmart
04.2009 - 12.2011
- Front Desk Management
- Managed cashiers
- Merchandise returns
- Handled customer complaints
- Responsible for the store money
Finance Office Manager
Advance Finance
01.2008 - 10.2008
- Opening and closing office and computers
- Managing employees
- Running credit checks
- Making loans
- Money management and deposits
- Cold Calls
- Collections on delinquent accounts
- Daily, weekly, monthly, and quarterly reports
Senior Branch Account Executive
CitiFinancial
01.2007 - 01.2008
- Customer Service
- Making loans
- Cold Calls
- Taking Payments
- Delinquent account collections
- Licensed SC Insurance Agent
Education
High school diploma -
Camden High School
Camden, SC05.1996
Skills
- Team Management
- Management
- Cash and Credit Card Handling
- Account Management
- Loan Officer Experience
- Customer support
- Data entry
- Call center customer service
- Payment processing
Timeline
Call Center Representative
MidCarolina Credit Union
07.2024 - Current
Consumer Loan Specialist
Heights Finance
11.2021 - 07.2024
Team Lead
Piggly Wiggly
01.2021 - 11.2021
OWNER
Down Yonder Thrift Store
02.2019 - 02.2021
Team Lead
Tractor Supply Company
04.2017 - 02.2019
Customer Service Manager (CSM)
Kmart
04.2009 - 12.2011
Finance Office Manager
Advance Finance
01.2008 - 10.2008
Senior Branch Account Executive
CitiFinancial
01.2007 - 01.2008
High school diploma -
Camden High School
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