Kiarra Stewart
Ogden,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
Information Alliance
Took inbound and outbound calls. Managed and accommodated each customer's specific needs. Managed approximately 10 phone calls a hour.
Sales Representative
Russell Cellular
10.2020 - 05.2021
- Averaged a 30% conversion rate
- Answered product and service related questions
- Set up sales appointments with customers
- Promotion sales
- Technical support
- Inventory checks
- Negotiated and completed purchasing contracts
- Responsible for retail sales
- Successfully negotiated sales of over 1000 dollars
- Verified customer personal information
- Built close relationships with customers.
Autozoner
Autozone
08.2018 - 11.2018
- Commercial Driver, Parts counter/customer service in store
- take in inventory answer phone, order commercial parts and deliver.
- handled all inventory paper work and intake parts
- organizing and deep cleaning
- Filling invoices
Bulk Order Filler/ Forklift/ Repack
Family dollar distribution
12.2015 - 05.2016
Cashier/Management
Smiths supermarket
01.2014 - 01.2016
- Cashed check
- Made schedule
- Managed team
- Ordered truck
- Unpacked truck
- Made bank deposits
- Ran 'IOU' system
- Training.
Education
Cache High School
Cache, OKSkills
- Management (1 year)
- Customer Care (6 years)
- Typing
- Commercial Driving
- Warehouse Experience
- Microsoft Excel
- Retail sales
- Microsoft Word
- Customer service
- Technical Support
- Team Management
- Purchasing
- Negotiation
- Commercial Vehicle Experience
- Shipping & Receiving
- Inventory Control
- Customer Support
- Problem-solving skills
- Appointment Scheduling
- Complaint resolution
- Payment Processing
- Calm disposition
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Policies and Procedures Adherence
Certification
- First Aid and CPR
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Representative
Russell Cellular
10.2020 - 05.2021
Autozoner
Autozone
08.2018 - 11.2018
Bulk Order Filler/ Forklift/ Repack
Family dollar distribution
12.2015 - 05.2016
Cashier/Management
Smiths supermarket
01.2014 - 01.2016
Call Center Representative
Information Alliance
Cache High School
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