Betsi Jimenez
Artesia,CA
Summary
Customer-focused professional with proven record in sales and customer service. Adept at building rapport with clients and providing tailored solutions to meet their needs. Collaborative team player with results-driven approach, adaptable to changing market demands. Known for effective communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Sales Representative
Fast Undercar
03.2020 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Managed approximately 60 incoming calls and emails per day from customers.
Sales Manager
Autozone
02.2009 - 03.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Education
High School Diploma -
Jordan High School
Long Beach, CA06.2005
Skills
- POS systems
- Customer needs assessment
- Problem-solving
- Account management
- Market awareness
- Salesmanship
- Customer account management
Timeline
Customer Sales Representative
Fast Undercar
03.2020 - Current
Sales Manager
Autozone
02.2009 - 03.2020
High School Diploma -
Jordan High School
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