Betsy Gross

• Managed store, acting as brand Ambassador by embracing company culture, cultivating strong relationships with clients and our communities.
• Support general manager with all areas of the business, including sales, customer service, loss prevention, training, merchandising, inventory management, and store operations.
• Consistently delivered total store sales goal, including strong personal sales. Met and exceeded all personal metrics, delivering high sales, upt, and dollar upt goals.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings, increased sales 22%.

• Successful Store Manager delivering consistent positive store sales, top 10 key metrics, merchandise and operations standards.
• Manage all aspects of store operations, including fashion merchandising, loss prevention, hiring, training, payroll control, and total store organization.
• Key leader in training, delivering culture of customer-obsessed team members who consistently deliver world-class experience every day
• Mentor sales team in driving key metrics, suggestive selling, top 10 in store metrics in company 2020, top 20 in 2019.
• Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
• Manage inventory control, cash control and store opening and closing procedures
• Manage store employees successfully in fast-paced environment through proactive communication and positive feedback

• Managed total store operations of 13 million dollar store, lead 5 member management team, 110 employee base.
• Maintained all operational and merchandise standards
• Trained and delivered excellent customer service.

Started 8/1995 as assistant store manager St Louis park, MN, promoted to store manager Bloomington MN 12/1997. Managed several stores within twin cities area.

• Maintained total store awareness, operational excellence, merchandise standards, supported loss prevention team.
• Implemented many different company driven operations, productivity, merchandise strategies, and pos systems.