Betsy Heafner

I completed all employee files and kept record of all activities through Excel and Word documents. I delegated the employee schedule weekly. I interacted during interviews with potential employees. I managed all PP staff. I implemented goals and made sure that the consumer's MARS were complete and that their medications were ordered and arrived to the home. I joined in with therapists and doctors to make sure that the consumer's well being was the number one priority.

I implemented personal goal plans for each consumer, provided transportation, provided hygiene care, cooked and cleaned, administered medications, filled out the proper paperwork and followed all procedures correctly, and I also led therapeutic group sessions.

I planned and met goals with consumers, provided behavioral counseling, maintained all government paperwork, administered medications, and completed basic house keeping and cooking.

I provided care for ID and DD consumers. I prepared meals, completed goals, planned and interacted in community activities. I was the supervising med tech and I completed all state and corporate paperwork.

I took and assisted in inbound and outbound calls. I maintained top salesman position for the majority of my time with the company. I scheduled and rescheduled appointments.

I handled high-volume telemarketing operations with expert use of client management software and computer dialing. I displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. I completed daily cold calling and outreach to build sales pipeline and I also answered calls, took messages and transferred calls to correct individuals.