Betsy Ortega
Rochester
Summary
Dynamic Store Manager with over 15 years of experience in retail operations. Skilled in training teams to enhance customer service and streamline inventory processes. Committed to driving sales growth and maintaining high compliance standards.
Overview
20
20
years of professional experience
Work History
Store Manager
Anabi aplus
Webster
12.2019 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Conducted inventory checks and managed stock levels efficiently.
- Monitored store cleanliness and safety standards regularly for compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
Store Manager
7 Eleven Gas Station
Rochester
04.2005 - 12.2019
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Oversaw cash handling procedures and maintained accurate financial records.
- Monitored store cleanliness and safety standards regularly for compliance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Secretary
Clarks furniture
Rochester
06.2015 - 11.2017
- Managed daily office operations and maintained organized filing systems.
- Assisted customers with inquiries and provided information about products.
- Maintained inventory of office supplies and placed orders as needed.
- Handled incoming calls, directing them to appropriate departments efficiently.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
Education
High School Diploma -
School of The Arts
Rochester Ny06-2003
Skills
- Inventory management
- Visual merchandising
- Staff training
- Sales strategy
- Safety compliance
- Customer relationship management
- Time management
- Retail merchandise quality standards
- Store operations oversight
Languages
Spanish
Professional
References
References available upon request.
Timeline
Store Manager
Anabi aplus
12.2019 - Current
Secretary
Clarks furniture
06.2015 - 11.2017
Store Manager
7 Eleven Gas Station
04.2005 - 12.2019
High School Diploma -
School of The Arts