Betsy Prudhomme

Work History

Teleperformance USA

10.2022 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Handle claims
Pharmacy Claims
Refill Prescription
Change pcp, update address, update phone number
Take payment
Call doctor office to schedule appointment

Burlington

12.2022 - 10.2023

Maintained a clean and organized store environment, enhancing customer shopping experience.
Kept customer spaces clean, neat and organized for maximum appeal.
Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.

Ross Dress for Less

07.2021 - 12.2022

Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Maintained clean sales floor and straightened and faced merchandise.
Greeted customers, helped locate merchandise, and suggested suitable options.

Wendys Restaurant

06.2019 - 06.2021

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Cleaned and maintained all areas of restaurant to promote clean image.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Improved customer satisfaction by providing friendly and efficient service at the register.
Provided excellent customer service by greeting customers and meeting quality expectations.