Summary
Overview
Work History
Education
Skills
Timeline
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Betsy White

Surprise,AZ

Summary

Proven track record in enhancing customer loyalty and streamlining pharmacy operations, evidenced by roles at Walgreens and Big Smoke. Expert in pharmacy software proficiency and adept at team collaboration, I've significantly improved workflow efficiency and service quality, fostering positive customer and peer relationships.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Cashier

Walgreens
01.2024 - Current


  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Pharmacy Technician

Walgreen's Pharmacy
11.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.

Customer Service Cashier

Dollar Tree Stores
08.2018 - 02.2021
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.

Assistant Manager

Big Smoke
01.2017 - 06.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

Pikes Peak Community College
Colorado Springs, CO
08.2015 - 05.2016

High School Diploma -

Pensacola Community College
Pensacola, FL
06.1999

Skills

Problem-solving skills

Team Collaboration

Confidentiality and HIPAA

Workflow Optimization

Insurance Billing

Drug Classification Knowledge

Pharmacy Software Proficiency

Advanced math skills

Answering customer questions

Insurance Verification

Timeline

Customer Service Cashier

Walgreens
01.2024 - Current

Pharmacy Technician

Walgreen's Pharmacy
11.2022 - Current

Customer Service Cashier

Dollar Tree Stores
08.2018 - 02.2021

Assistant Manager

Big Smoke
01.2017 - 06.2018

Pikes Peak Community College
08.2015 - 05.2016

High School Diploma -

Pensacola Community College

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Betsy White