Betsy Witmer
Rebersburg,Pennsylvania
Summary
Dynamic Profit Center Manager at Travel Center of America with a proven track record in operations management and customer service. Spearheaded initiatives that boosted revenue and enhanced customer satisfaction. Skilled in performance analysis and fostering teamwork, I implemented strategies that improved efficiency and motivated staff to exceed targets.
Overview
2026
2026
years of professional experience
Work History
Profit Center Manager
Travel Center Of America
Lamar, PA
01.2012 - Current
- Collaborated with cross-functional teams to develop new products that generated additional revenue streams.
- Enhanced customer satisfaction through the development and execution of targeted marketing campaigns.
- Managed a team of sales professionals, providing guidance and coaching to improve individual performance.
- Analyzed operational performance to identify areas for cost reduction and efficiency improvements.
- Managed inventory levels and optimized supply chain processes to enhance product availability.
- Led staff training programs to improve service quality and ensure compliance with company standards.
- Collaborated with cross-functional teams to streamline operations and enhance overall customer experience.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Implemented performance-based incentives that motivated employees to exceed targets while maintaining high-quality standards.
- Established effective communication channels between departments, fostering collaboration and teamwork.
- Evaluated team performance metrics regularly to ensure optimal productivity levels were maintained consistently across all departments.
- Ensured compliance with all company policies, industry regulations, legal requirements preventing risks or potential liabilities.
General Manager
Snappy Convenient Stores
Centre Hall, PA
2002 - 2012
- Directed daily operations to enhance efficiency and customer satisfaction across multiple store locations.
- Implemented inventory management systems, reducing stock discrepancies and optimizing product availability.
- Developed training programs for staff, fostering a culture of excellence and improving team performance.
- Analyzed sales data to identify trends, informing strategic decisions and promotional initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw compliance with safety regulations and company policies, ensuring a secure shopping environment for customers and employees.
- Collaborated with marketing teams to design targeted campaigns, increasing foot traffic and brand loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
High School Diploma - Business Administration
Penns Valley
Spring Mills, PA06.1988
Skills
- Operations management
- Pricing strategy
- Performance analysis
- Cost control
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Team collaboration
Timeline
Profit Center Manager
Travel Center Of America
01.2012 - Current
General Manager
Snappy Convenient Stores
2002 - 2012
High School Diploma - Business Administration
Penns Valley