Betsy B. Burgos
Orlando,FL
Summary
Spearhead learning and development strategies across multi-site healthcare systems, improving workforce readiness and engagement. Achieved 100% training compliance by implementing innovative onboarding and continuous education programs. Utilize learning analytics to refine training effectiveness and enhance overall organizational performance.
Overview
13
13
years of professional experience
Work History
Chief Learning Officer
Veterans Affairs NY Harbor Healthcare System
07.2024 - Current
- Lead enterprise-wide learning and workforce development strategy across a multi-site healthcare system supporting hospitals, clinics, and operational support functions.
- Develop scalable learning strategies that align with operational priorities and enhance workforce readiness, employee engagement, and service excellence.
- Direct development and implementation of onboarding, continuous education, leadership training, and professional development programs.
- Oversee organizational learning operations including employee education, leadership development, internal/external education, medical media, library services, and virtual health learning resources.
- Partner with senior leadership and operational stakeholders to identify training gaps, readiness needs, and performance improvement opportunities.
- Leverage learning analytics and operational metrics to evaluate training effectiveness and drive improvements in organizational outcomes.
- Lead interdisciplinary teams of educators, trainers, instructional specialists, and learning professionals while fostering a culture of continuous learning and innovation.
- Establish continuous quality improvement processes and governance standards to enhance effectiveness of enterprise learning operations.
- Manage departmental budgets, training resources, learning technologies, and workforce development investments.
System Director, Learning & Leadership Development
Covenant Health
05.2022 - 07.2024
- Directed enterprise learning and leadership development strategy across a multi-state healthcare system supporting more than 10,000 employees.
- Developed leadership competency frameworks and structured professional development pathways supporting organizational growth and succession planning.
- Designed and implemented scalable learning ecosystems using virtual, classroom, hybrid, and eLearning delivery methodologies.
- Collaborated with executive leadership, HR, and operations leaders to align learning initiatives with organizational strategy and address workforce needs.
- Developed operational training strategies supporting employee onboarding, compliance education, leadership development, and workforce capability enhancement.
- Improved organizational training compliance by more than 60%, ultimately reaching 100% systemwide compliance.
- Established learning metrics, dashboards, and ROI evaluation methodologies, enhancing training effectiveness and informing operational performance improvements.
- Administered and optimized enterprise learning management systems and digital learning platforms, increasing learner engagement and enhancing accessibility.
- Oversaw development and deployment of more than 10,000 learning modules, including onboarding, leadership, compliance, operational readiness, and professional development content.
- Led Epic systems training and enterprise change management initiatives supporting operational adoption and user readiness.
- Applied learning analytics and data-driven insights to continuously improve training programs, delivery models, and learner outcomes.
Consultant
Desin, LLC
, Florida/Ohio
10.2021 - 04.2025
- Consulted staff and clinical stakeholders on clinical documentation requirements for third-party sources to ensure compliance.
- Supported business and corporate development initiatives by implementing successful strategies for projects in the US and Germany.
- Executed projects ensuring effectiveness and high quality of Obi robotic product, facilitating reimbursement processes in various countries.
Program Director & Assistant Professor
Webber International University
08.2020 - 05.2022
- Directed all operational and academic aspects of a multi-campus educational program including curriculum development, scheduling, faculty management, accreditation, and workforce readiness initiatives.
- Managed program operations, budgeting, compliance, learning outcomes, and continuous improvement initiatives.
- Leveraged data analytics and learner performance metrics to elevate educational outcomes and program effectiveness.
- Directed quality improvement initiatives and accreditation readiness efforts to meet program standards.
- Collaborated with community stakeholders and advisory boards to ensure alignment between curriculum and workforce needs.
- Developed onboarding and training processes to enhance faculty and student integration.
- Bachelor of Science in Occupational Therapy Assistant (BSOTA) / Minor in Health Services Administration Program
Adjunct Professor OTD Doctoral Program
Nova Southeastern University
Tampa Bay
05.2013 - 08.2022
- Development of curriculum and provision of courses for the OTD Program (Innovations and Technology).
- Implemented instructional design methods to enhance engagement and effectiveness of learning experiences.
- Integrated innovative technologies, including video games, computer-assisted interventions, and robotics, to enrich learning in occupational therapy contexts.
- Utilized Blackboard, Canvas, and Web 2.0 tools to facilitate blended and fully online courses, increasing accessibility for diverse learners.
Department Chair / Program Director
Keiser University
Orlando, FL
08.2018 - 05.2019
- Facilitated strategic oversight of undergraduate program and evaluated new graduate program, ensuring alignment with academic standards.
- Oversaw management of departmental records and national accreditation, ensuring compliance with accreditation organizations and evaluating post-graduate programs for future implementation.
- Managed programmatic logistics of the department, including data management, analysis, and reporting.
- Coached and mentored faculty, providing performance evaluations and conducting annual appraisals to enhance instructional effectiveness.
- Trained faculty teams with the analysis, design, and development of training systems and materials. Application of ADDIE Approach / Bloom's Taxonomy.
- Curriculum development and implementation of instructional design approaches.
- Developed/monitored/supported technological innovations in the classroom with a diverse use of learning steps/activities.
- Monitored and reviewed formative assessments and benchmarks.
- Supported program initiatives through collaboration with faculty and administration.
Curriculum Developer / Instructional System Designer - VA Contractor
Katmai Government. Services
Orlando, FL
11.2017 - 08.2018
- Conducted Front-End Analysis (FEA) with faculty across 150+ Veterans Administration hospitals and outpatient sites to identify training needs.
- Assisted teams and subject matter experts (SMEs) in analyzing, designing, and developing training systems and materials using ADDIE processes.
- Developed advanced distributed learning systems for national Veteran Healthcare Administration simulation environments.
- Supported creation of policies, procedures, and best practices to enhance effectiveness of simulation and training environments.
- Monitored and guided course development. Developed, maintained, and updated instructional programs (train the trainer, primary user).
- - VA SimLEARN (EES) Katmai Simulation & Training Division
Independent Consultant
Professional Services
, FL
08.2014 - 11.2017
- Led client engagements to identify strategic needs and develop tailored solutions.
- Developed and facilitated customized training programs and consultation services across various organizations, utilizing computerized tools and simulations to enhance learning experiences.
- Delivered clinical, organizational, and mentoring services to clients with special needs and clinical professionals, enhancing their capacity to address complex conditions.
- Facilitated workshops to gather requirements and align stakeholder expectations.
- Analyzed industry trends to provide insights for clients' strategic planning.
Education
Doctor of Philosophy (Ph.D.) - Computer Technology in Education
Nova Southeastern University, College of Engineering and Computing
Fort Lauderdale, FLPost-Master Educational Specialist (Ed.S) -
Nova Southeastern University, Graduate School of Computer Science Department and College of Education
Fort Lauderdale, FLMaster of Arts (M.A.) - Occupational Therapy, Major in Assistive Technology
New York University, Graduate School of Education
New YorkPost-Graduate Certificate - Developmental Disabilities Early Intervention
University of Puerto Rico, Medical Science Campus, Graduate School of Public Health
PRBachelor of Science - Occupational Therapy
University of Puerto Rico, Medical Science Campus, School of Allied Health Professions
PRSkills
- Strategic planning and execution
- Learning experience design
- Operations management
- Program evaluation and refinement
- Quality improvement and compliance
- Change management certification
- Data collection and utilization
- Learning management systems: Blackboard, Canvas, Moodle, 360Learning
- Electronic health records: Epic, Cerner
- Simulation-based learning technologies
- Ticketing systems and website platforms
- Learning analytics and reporting tools
- Web-based learning technologies: Canvas, Google Workspace, Microsoft Teams, Kahoot
- Content creation tools: Canva, Prezi, Articulate 360, Captivate, Adobe Creative Cloud
- AI integration tools: Synthesia, ChatGPT, Claude
Professional Profile
Bilingual (English & Spanish)
EARLIER EXPERIENCE
Additional experience includes leadership, instructional design, clinical treatment and operations (acute, rehabilitation and mental health settings), rehabilitation technology, workforce training, online education, and faculty development roles with:
- Nemours Children's Hospital
- Nova Southeastern University
- Florida Gulf Coast University
- Johns Hopkins All Children's Hospital
- Children's Specialized Hospital
- University of Puerto Rico Medical Sciences Campus
Timeline
Chief Learning Officer
Veterans Affairs NY Harbor Healthcare System
07.2024 - Current
System Director, Learning & Leadership Development
Covenant Health
05.2022 - 07.2024
Consultant
Desin, LLC
10.2021 - 04.2025
Program Director & Assistant Professor
Webber International University
08.2020 - 05.2022
Department Chair / Program Director
Keiser University
08.2018 - 05.2019
Curriculum Developer / Instructional System Designer - VA Contractor
Katmai Government. Services
11.2017 - 08.2018
Independent Consultant
Professional Services
08.2014 - 11.2017
Adjunct Professor OTD Doctoral Program
Nova Southeastern University
05.2013 - 08.2022
Doctor of Philosophy (Ph.D.) - Computer Technology in Education
Nova Southeastern University, College of Engineering and Computing
Post-Master Educational Specialist (Ed.S) -
Nova Southeastern University, Graduate School of Computer Science Department and College of Education
Master of Arts (M.A.) - Occupational Therapy, Major in Assistive Technology
New York University, Graduate School of Education
Post-Graduate Certificate - Developmental Disabilities Early Intervention
University of Puerto Rico, Medical Science Campus, Graduate School of Public Health
Bachelor of Science - Occupational Therapy
University of Puerto Rico, Medical Science Campus, School of Allied Health Professions