Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Bettina Tillman

Denver,CO

Summary

Administrative and customer service professional with a passion for mentorship and education. American citizen with a global perspective, having lived in Vienna, Doha, Nairobi, and the United States. Bilingual in English and German. Earned a business degree from the world’s first accredited online university while working full time, demonstrating discipline and adaptability. Seeking to bring strong communication, cross-cultural understanding, and a nurturing spirit into a teaching environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Professional Account Specialist

Cochlear Americas
04.2023 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Support outreach and family events for children with hearing loss.

Front End Manager

Ulta Beauty Cosmetics
04.2019 - 01.2023
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Promoted from cashier to front end manager within one year, demonstrating rapid growth in leadership abilities and operational knowledge.

Front Desk Manager

The Joint Chiropractic
02.2016 - 03.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Managed front desk maintenance of client records and lab data.

Education

Associate of Science - Business Administration

University of The People
Pasadena, CA
04-2025

Skills

  • Problem-solving
  • Reliability
  • Team collaboration
  • Team leadership
  • Customer service

Certification

  • CPC-P - Certified Professional Coder -AAPC
  • Certificate of Entrepreneurship - University of the People

Languages

German
Native or Bilingual

Timeline

Professional Account Specialist

Cochlear Americas
04.2023 - Current

Front End Manager

Ulta Beauty Cosmetics
04.2019 - 01.2023

Front Desk Manager

The Joint Chiropractic
02.2016 - 03.2019

Associate of Science - Business Administration

University of The People

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