Betty Arizmendez
San Antonio
Summary
Certified Medical Assistant and Front Desk Leader with over 10 years of experience in healthcare operations and patient care. Expertise in training staff, enhancing front office workflows, and managing high-volume scheduling. Recognized for exceptional service delivery and team performance optimization, contributing to a positive patient experience. Strong work ethic and adaptability, with proven ability to master new skills independently. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Front Desk
Christus Children’s – Center for Midwifery and Women’s Health
10.2023 - Current
- Directed daily front office operations to optimize scheduling and patient flow for OB-GYN services.
- Mentored and trained new front desk staff to uphold service standards and performance excellence.
- Served as key liaison between providers and patients, resolving scheduling conflicts efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Senior Patient Service Representative
MED First at Baptist Mission Trail
San Antonio
12.2021 - 10.2023
- Led front office team in scheduling, billing, and patient support functions.
- Streamlined appointment workflows to enhance operational efficiency.
- Trained staff on EHR usage and insurance procedures for improved service delivery.
- Recognized for reducing wait times and enhancing patient satisfaction consistently.
Scheduler
South Alamo Medical Group
San Antonio
08.2018 - 06.2020
- Managed complex, multi-provider scheduling across departments to enhance operational efficiency.
- Maintained positive working relationship with fellow staff and management.
- Resolved scheduling conflicts through close collaboration with clinical staff.
- Standardized scheduling protocols, increasing accuracy and reducing errors.
Education
High School Diploma - San Antonio, TX
Victory Learning Center
San Antonio, TX01.2023
Medical Assistant Certificate - San Antonio, TX
Southern Careers Institute
San Antonio, TX01.2012
Skills
- Front office leadership
- Staff supervision
- OB-GYN and pediatric scheduling
- HIPAA and OSHA compliance
- Medical terminology expertise
- Insurance verification
- Billing processes
- EHR and EMR systems
- MediSoft and Meditech proficiency
- Injections and phlebotomy techniques
- Microsoft Office Suite proficiency
- Multi-line phone management
- Call management strategies
- Team training and development
- Workflow optimization
Timeline
Front Desk
Christus Children’s – Center for Midwifery and Women’s Health
10.2023 - Current
Senior Patient Service Representative
MED First at Baptist Mission Trail
12.2021 - 10.2023
Scheduler
South Alamo Medical Group
08.2018 - 06.2020
High School Diploma - San Antonio, TX
Victory Learning Center
Medical Assistant Certificate - San Antonio, TX
Southern Careers Institute
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