Tharolyn Russell
Rocky Mountain ENT
20
years of professional experience
Detail-oriented Medical Front Office Coordinator with proven expertise in patient scheduling and appointment management. Committed to enhancing operational effectiveness and ensuring a positive patient experience.
Work History
Medical Front Office Coordinator
4 Years 3 Months- Coordinated patient scheduling and managed appointment flow to enhance office flow.
- Oversaw daily front office activities, ensuring adherence to policies and enhancing operational effectiveness.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Trained new staff on front office procedures, improving team performance and service consistency.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Medical Biller
9 Years 4 Months- Implemented electronic billing systems, enhancing efficiency in claim processing and tracking.
- Managed billing processes to ensure accurate and timely submission of claims.
- Collaborated with healthcare providers to resolve billing discrepancies and improve payment cycles.
- Trained junior staff on billing procedures, ensuring adherence to compliance standards and accuracy.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Collected payments and applied to patient accounts.
- Posted payments and collections on a regular basis.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Organized filing system for patient records, expediting access to essential documents when needed.
Education
Associate of Science - Health Information Technology
- Honoree of IOTA SIGMA TAU
- Dean's List March 2013
Skills
Patient scheduling
Appointment management
Patient registration
Insurance verification
Medical billing
Payment collection
Electronic health record system
HIPAA compliance
Office administration
Front office leadership
Time management
Multitasking and organization
Attention to detail
Problem-solving
Customer service
Timeline
Medical Front Office Coordinator
Rocky Mountain ENT
07.2014 - 10.2018Read More
Medical Biller
Wellbridge Corporation
10.1998 - 02.2008Read More
Kaplan University
Associate of Science from Health Information Technology
Read More