Betty Brady

Kernersville,NC

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

Remote

Summary

Astute Customer Service/Teller/ Loan assistant with top-notch relationship-building, sales and money handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Well-versed in handling a high volume of cash on a daily basis in Members Credit Union bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Over 21 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

years of professional experience

Work History

Customer Service /Teller

Members Credit Union

Winston-Salem,NC

03.2001 - 05.2022

Communicate with members, by phone and in person. 25 to 30 per day
Credit bureau disputes
Electronic title processing
Department Of Motor Vehicle paperwork
Daily reports
Finish everything as soon as possible to move on to next task
Skills Used
Computer, windows office, power point, phone, fax micro fish (old school) looking up statements researching history.
Established rapport with new clients to increase satisfaction and loyalty.
Received loan and utility payments, sending funds to correct destinations.
Calculated fees due, interest and change for customer transactions.
Wrote and distributed customer correspondence.
Conducted regular proof work and followed up on chargebacks and deposit corrections.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours, night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Maintained excellent attendance record, consistently arriving to work on time.
Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
Identified sales opportunities and referred customers to branch partners in financial services
Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
Educated customers on use of banking website and mobile apps

Owner Operator

Design Hair Styling

Kernersville, NC

08.1994 - 02.2001

Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Maintained up-to-date administrative records to monitor operational conditions.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Discovered areas of improvement by generating quarterly operational and sales reports.
Introduced new methods, practices and systems to reduce turnaround time.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Optimized team hiring, training and performance.
Prepared annual budgets with controls to prevent overages.
Aligned branding initiatives and sales strategies with client goals.
Evaluated suppliers to maintain cost controls and improve operations.
Created and monitored promotional approaches to increase sales and profit levels.

Education

GED -

Forsyth Technical Community College

Winston-salem, NC

1989

Skills

Title Processing
Accounts Payable
Microsoft Outlook
Customer service
Communication skills
Computer skills
Bank Reconciliation

Accounts Receivable
Office Management
Payroll
Currency Counting Machines
Customer Service and Assistance
Discrepancy Resolution

Timeline