Detail-oriented Administrative Assistant with over 15 years of experience in customer service, scheduling, and record management. Proven ability to handle diverse administrative tasks, facilitate processes, and manage vendor coordination. Eager to leverage strong problem-solving and communication skills to provide exceptional troubleshooting and warranty support to Moen customers.
Work History
Administrative Assistant
3 Years 4 Months
Southern Earth Sciences, Inc. | 07.2023 - Current
Managed invoicing, delivered customer service, and scheduled field technicians to ensure timely project execution.
Recorded and reported on construction material samples to maintain compliance and support quality assurance.
Coordinated daily administrative operations, maintaining accurate records, correspondence, and filing systems for project teams.
Managed incoming calls, scheduled meetings, and routed client inquiries with professional, timely communication.
Prepared reports, letters, and project documentation using Microsoft Office applications and standardized office procedures.
Customer Service Rep
6 Years 3 Months
Whitworth Builders, Inc. | 04.2017 - 07.2023
Facilitated permitting process for new home constructions, ensuring compliance with regulations.
Maintained accurate records of information related to ongoing home builds to support project tracking.
Managed incoming customer calls and performed general filing duties.
Merchandise Associate
3 Months
News Corp | 01.2017 - 04.2017
Stocked and organized merchandise in grocery stores, drug stores, and Dollar General locations in Destin and Sand Destin, ensuring optimal product placement for visibility and accessibility.
Coordinated merchandise replenishment to maintain organized, sale-ready displays and accurate floor presentation.
Oversaw stockroom organization, improving item retrieval and inventory visibility across product categories.
Trained associates on shipment processing, tagging, and merchandising standards to support consistent execution.
Construction Coordinator
3 Years 2 Months
Jimmy Henderson II Construction Company | 09.2013 - 11.2016
Handled diverse administrative tasks including answering phones, filing documents, preparing essential new home construction paperwork, and submitting permits to the appropriate municipalities.
Coordinated subcontractor schedules, material deliveries, and jobsite sequencing to maintain project flow.
Reviewed construction drawings and specifications to confirm scope alignment and reduce field errors.
Communicated daily with project managers, vendors, and crews to resolve issues and keep work on track.
Maintenance Director
2 Years 11 Months
ERA American Real Estate | 09.2010 - 08.2013
Supervised daily maintenance operations for 800 rental properties, ensuring timely and effective resolutions to maintenance issues.
Managed customer service interactions and coordinated vendor scheduling to enhance service delivery and tenant satisfaction.
Directed property maintenance operations, ensuring timely repair of building systems and resident service requests.
Coordinated preventive maintenance schedules for HVAC, plumbing, electrical, and life-safety equipment.
Managed vendor relationships for repairs, inspections, and contracted facility services.
Administrative Assistant/Receptionist
5 Years 6 Months
Bay Sand Company | 01.2005 - 07.2010
Delivered customer service, managed phone lines, and coordinated delivery schedules to ensure timely service.
Processed certified payroll for all government-funded projects, ensuring compliance with regulations and accuracy.
Inside / Outside Sales Representative
4 Years 6 Months
Burns Veterinary Supply | 04.2000 - 10.2004
Cultivated and maintained three sales territories, achieving and surpassing weekly and monthly sales targets.
Advised veterinarians on monthly specials and new product introductions, contributing to customer satisfaction and repeat business.
Received the 'Best New Employee of the Year' award within the first few months of employment.
Education
High School Diploma - General (High school or equivalent)
Choctawhatchee Senior High School | Fort Walton Beach | 01.1985
Skills
Administrative tasks
Clerical skills
Front desk operations
Microsoft Excel
Data entry
Customer service
English
Personal Information
Title: Support Specialist
Timeline
Administrative Assistant
Southern Earth Sciences, Inc.
07.2023 - CurrentRead More
Customer Service Rep
Whitworth Builders, Inc.
04.2017 - 07.2023Read More
Merchandise Associate
News Corp
01.2017 - 04.2017Read More
Construction Coordinator
Jimmy Henderson II Construction Company
09.2013 - 11.2016Read More
Maintenance Director
ERA American Real Estate
09.2010 - 08.2013Read More
Administrative Assistant/Receptionist
Bay Sand Company
01.2005 - 07.2010Read More
Inside / Outside Sales Representative
Burns Veterinary Supply
04.2000 - 10.2004Read More
Choctawhatchee Senior High School
High School Diploma from General (High school or equivalent)