Open To Work
Betty Fonda
Blytheville,AR
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
31
31
years of professional experience
Work History
Manager
Oreilly Auto Pats
Blytheville, AR
05.2014 - Current
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and best practices.
- Implemented inventory management systems for optimal stock levels.
Assistant Manager
Auto Zone Auto Parts
Blytheville, AR
08.2009 - 01.2013
- Managed daily operations and ensured smooth workflow in auto parts retail environment.
- Trained and mentored staff on customer service and product knowledge standards.
- Oversaw inventory management and organized stock replenishment processes efficiently.
- Assisted customers with selecting appropriate auto parts and accessories for their needs.
- Coordinated team schedules to optimize coverage during peak customer hours.
- Resolved customer inquiries and complaints effectively to ensure satisfaction and loyalty.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
Manager
Family Dollar
Kennett, Missouri
05.2003 - 08.2008
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and best practices.
- Implemented inventory management systems for optimal stock levels.
- Oversaw compliance with safety regulations and company policies.
- Developed training materials to enhance team performance and skills.
- Analyzed sales data to inform product placement and merchandising strategies.
- Facilitated communication between departments to streamline processes and support goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Coordinated scheduling to align staffing with business needs and peak hours.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Assistant Manager
Dollar General
Blytheville, Arkansas
05.2000 - 05.2003
- Managed daily operations and ensured smooth workflow in auto parts retail environment.
- Trained and mentored staff on customer service and product knowledge standards.
- Oversaw inventory management and organized stock replenishment processes efficiently.
- Resolved customer inquiries and complaints effectively to ensure satisfaction and loyalty.
- Coordinated team schedules to optimize coverage during peak customer hours.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Nursing Assistant
River Oaks Care Center
Steele, Missouri
08.1995 - 05.2002
- Assisted residents with daily living activities and personal care needs.
- Maintained cleanliness and safety of resident areas in compliance with health standards.
- Collaborated with nursing team to support individualized care plans for residents.
- Assisted with mobility and transportation of residents within the facility.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Implemented fall prevention techniques as specified in plan of care.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
Education
South pemiscot
Steele, MOFood And Nutrition
Pemiscot County Vocational School
Hayti, MO 05.1996 - 05.1996
Skills
- Inventory management
- Staff training
- Operations management
- Customer service
- Performance monitoring
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Manager
Oreilly Auto Pats
05.2014 - Current
Assistant Manager
Auto Zone Auto Parts
08.2009 - 01.2013
Manager
Family Dollar
05.2003 - 08.2008
Assistant Manager
Dollar General
05.2000 - 05.2003
Food And Nutrition
Pemiscot County Vocational School
05.1996 - 05.1996
Nursing Assistant
River Oaks Care Center
08.1995 - 05.2002
South pemiscot