Betty Hernandez
Katy,Tx
Summary
I am a professional Customer Service Representative with over 10 years experience in handling escalated customer support issues. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty. I can successfully work part of a team to reach personal and business goals. As I am very results-driven and adept at maintaining high productivity and efficiency in task completion.
Overview
10
10
years of professional experience
Work History
Office/Sales Manager
Katy gymnastics & Sports Performance
Katy, Tx
11.2019 - Current
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Team work and collaboration
- Customer account management
- Boosted monthly sales and exceeded lead conversion and sales goals.
- Provided training for sales team members on product knowledge and sales techniques.
- Responded promptly to emails sent by customers seeking support or assistance.
- Made outbound sales calls to potential customers to promote products services.
- Processed orders for customers over the phone.
Office Manager
Katy KIPS
Katy, Tx
01.2015 - 01.2019
- Time management
- Data entry
- Multitasking
- Customer feedback
- Complaint resolution
- Sales Associate
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Katy High School
Katy, TXSkills
- Billing
- Staff Management
- Team Supervision
- Supply Management
- Operations Management
- Compliance Monitoring
- Customer Service
- Contract Administration
- Employee Training
- Customer Relations
- Credit and collections
- Bookkeeping
- Office Management
- Clerical Support
- Professional phone voice
Personalityhighlights
- Cheerful disposition
- Neat and well-organized
- Motivated by problem solving
- Works well with deadlines
- Collaborative and efficient
References
References available upon request.
Languages
Spanish
Professional
Timeline
Office/Sales Manager
Katy gymnastics & Sports Performance
11.2019 - Current
Office Manager
Katy KIPS
01.2015 - 01.2019
Katy High School
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