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Betty J. Wright
Human Resource Specialist
Raymore,MO
Work Preference
Summary
Reliable and resourceful Human Resource professional with a proven track record of enhancing customer satisfaction by 20%. Expertise in managing benefits for over 8,000 employees, fostering client relationships, and resolving inquiries efficiently across diverse industries.
Overview
21
21
years of professional experience
Work History
Human Resource Specialist
Department of Transportation (FAA)
Kansas City, MO
08.2020 - 09.2025
- Delivered consistent benefits and retirement assistance to over 8,000 FAA employees.
- Processed military and civil service retirement deposits with accuracy.
- Increased customer base by 20% in 2023 through efficient service delivery.
- Efficiently opened customer accounts by accurately recording data.
- Responded promptly to customer inquiries via phone, email, and in person.
Advance Medical Support
Department of Veterans Affairs
Kansas City, MO
02.2008 - 08.2020
- Executed patient enrollment for over 400 new patients while ensuring quality service delivery.
- Maintained financial accounts by processing customer adjustments promptly and professionally.
- Recorded customer interactions, processed accounts, and organized documents efficiently.
- Processed orders, determined charges, and managed billing and payment procedures.
- Collaborated with team members to resolve customer complaints effectively and swiftly.
Chief Clerk, Admission Department
University of Missouri (Kansas City)
Kansas City, MO
12.2004 - 02.2008
- Conducted quality assurance checks on over 200 applications and major forms for student admission.
- Supervised and allocated workload among 25+ work-study employees to optimize productivity.
- Planned workflows and projects to meet daily priorities efficiently.
- Assisted in referral and qualification processes for employment opportunities.
- Delivered oral and written communications to diverse audiences with professionalism and clarity.
Education
Master of Arts/Science - Theology
Calvary Bible College
Kansas City, MO05-2018
Bachelor of Arts - Psychology
University of Missouri-Kansas City
Kansas City, MO12-2012
Skills
- Salesforce and HCRM
- FTTS/WFTTS and LMS
- DOI portal and ELMS
- Employee Express administration
- Organizational skills and multitasking
- Problem-solving strategies
- Microsoft Office and Google Suite proficiency
- Communication skills and team building
- Customer relations management
Volunteer Experience
Psychology Research Assistant, University of Missouri-Kansas City, 03/01/05, Volunteer dictation for the study of Military personnel under the age of 21 years of age., Studied behaviors regarding substance abuse for Military personnel.
Awards
- Dean’s List, University of Missouri-Kansas City, 05/01/07 - 12/01/08, Completed 12 or more letter-graded units during the quarter with a 3.5 GPA. Worked closely with professors and advisors to complete assigned tasks and activities.
- Alpha Sigma Lambda National Honor Society, President, UMKC, 03/01/06 - 12/01/08, Recognized for an outstanding grade point average of 3.0 and above. Received 3+ group and individual awards for excellent academic performance.
Professional Memberships
- Psychology Club, UMKC, 2007
- Diversity, Equality, Inclusion & Accessibility Member, 2020 - 02/01/25
Timeline
Human Resource Specialist
Department of Transportation (FAA)
08.2020 - 09.2025
Advance Medical Support
Department of Veterans Affairs
02.2008 - 08.2020
Chief Clerk, Admission Department
University of Missouri (Kansas City)
12.2004 - 02.2008
Master of Arts/Science - Theology
Calvary Bible College
Bachelor of Arts - Psychology
University of Missouri-Kansas City