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Melva Scott
Aubrey,TX
Summary
Knowledgeable Employee Benefits Advisor with solid background in human resources, including recruitment, employee relations, and policy implementation. Adept at building and maintaining positive relationships with employees and management. Demonstrated expertise in communication and problem-solving. Strong organizational skills and commitment to adhering to relevant laws and regulations.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Human Resource Specialist
Department of Veterans Affairs
Glendale, CO
10.2023 - 09.2025
- Support the delivery of HR programs and services that directly impact the quality of care and services provided to our nation's veterans. Part of the multidisciplinary HR team focused on strategic staffing, workforce planning, employee relations, recruitment, and other critical personnel functions. Maintained an average 160 days talent acquisition over standard 180 days.
- Executed staffing, recruitment and classification actions using USA Staffing and HR Smart in compliance with OPM and VA qualification standards.
- Processed and audited SF-50 personnel actions, maintained accurate records in eOPF, under Title 5, Title 38, and Hybrid Title 38 authorities.
- Advised managers and employees and managers on career ladders, position management and workforce transitions, reducing staffing delays and rework.
- Conducted technical reviews of personnel actions to identify and correct discrepancies, ensuring regulatory compliance and audit findings.
- Counseled management on appointment procedures, promotion opportunities, and reassignments, streamlining internal workforce transitions and mobility.
- Collaborated with HR teams across specialties to resolve complex staffing and employee relations cases, improving efficiency and ease resolution timelines.
- Responded to external audits, Congressional inquiries, and OIG reviews, providing precise HR documentation that reinforced organizational compliance and accountability.
- Support organization development and workforce planning strategies to enhance veteran services delivery through data-driven HR practices.
Broker/Agent
P3Insured Solutions, LLC
07.2016 - 10.2023
- Create solutions that meet the needs of clients through integrated selling across multiple product lines. Identify sales opportunities by engaging potential clients in determining the clients' needs and financial situation. Oversee a portfolio of clients. Promote insurance options and products through social media marketing platforms. Proficient in Tailoring policies to client's needs to provide personal insurance to fit their lifestyle and facilitate resolutions of insurance claim and coverage issues; and communicating with insurance carriers to address claims and coverage issues.
- Built and managed 40-50 personal client book of business, maintaining 75%-80% retention through consultative benefit planning.
- Conducted comprehensive benefit needs assessments,to reduce cost while ensuring compliance with federal and state regulations.
- Expanded services to include ancillary benefits such as life, disability, Medicare and retirement solutions, driving renewals and portfolio growth.
- Cultivated strong partnerships with community groups, hospitals, and physicians to expand referral networks and strengthen client relationships.
- Facilitated open enrollment meetings and employee education sessions, improving knowledge of coverage options and driving higher participation rates.
- Led onboarding and benefits presentations for new members, increasing confidence in plan selections and ensuring smooth integration into programs.
- Multi-State Licensed
Benefits Consultant
Anthem/CareMore Health Plan
Cerritos, CA
09.2012 - 07.2016
- Assessed and conveyed benefit options and eligibility criteria to employees and retirees. Developed excellent reputation among colleagues and executives.
- Managed the onboarding and benefit process including presentations for new member orientation.
- Advised employees and retirees on benefit eligibility, enrollment, and CMS compliance requirements.
- Collaborated with management, executive team and physicians to achieve business goals.
- Partnered with the marketing to execute ($5-10K budgets; 200+ attendees) that increased visibility and enrollments.
- Maximized the productivity of new employees once onboarding via cross training on sales and service.
- Effectively communicate complex CMS compliance requirements and expectations to all contracted physicians.
Education
Bachelor of Science - Business Administration, Human Resources
California State University
Carson, CASkills
Delivered professional documentation through proficient use of Microsoft Office Suite
Streamlined recruitment processes by implementing USA Staffing solutions
Enhanced HR operations through strategic use of HR Smart
Optimized payroll management with Oracle PeopleSoft for accuracy
Ensured timely compensation through effective management of DCPS pay systems
Maintained comprehensive employee records via EOPF
Improved customer relationships by utilizing Salesforce CRM effectively
Drove data-driven decisions using Power BI for insights
Facilitated seamless onboarding and orientation for new employees
Achieved project goals through meticulous project planning
Attracted top talent by preparing competitive benefits packages
Integrated new hires smoothly through effective orientation sessions
Elevated customer relations through targeted engagement strategies
Nurtured talent development through training and mentoring programs
Fostered compliance by establishing HR policies and procedures
Delivered impactful presentations to convey critical information
Guided HR practices with a strong foundation in employment law
Certification
- Insurance Agent/Broker Life and Health License | 2008 Department of Insurance
- Project Management Professional (PMP) Course | 2018 Project Training Academy
- SHRM Course | 2015 California State University – Dominguez Hills
AREAS OF EXPERTISE
- Employee Benefits Strategy
- Workforce Planning
- Recruitment & Retention
- Federal HR Regulations
- Position Classification
- Medicare & Retirement Solutions
- Client Consultation
- Open Enrollment & Education
- Relationship Management
- Policy Compliance
- HR Process Improvement
- Training & Development
- Business Development
- Strategic Partnerships
- Compliance Auditing
- Data-Driven Decision Making
ADDITIONAL EXPERIENCE
Account Manager/HR Consultant | StoneTapert Insurance Agency | Pasadena, CA 12/2007-12/2009
Timeline
Human Resource Specialist
Department of Veterans Affairs
10.2023 - 09.2025
Broker/Agent
P3Insured Solutions, LLC
07.2016 - 10.2023
Benefits Consultant
Anthem/CareMore Health Plan
09.2012 - 07.2016
Bachelor of Science - Business Administration, Human Resources
California State University