Betty Kliethermes
Jefferson City
Summary
Dynamic Assistant Manager with a strong focus on customer service and operational efficiency. Proven ability to enhance client satisfaction through tailored solutions and effective team collaboration.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
52
52
years of professional experience
Work History
Assistant Manager
Mambo Mentality, Sportclips
Jefferson City, MO
05.2017 - Current
- Managed daily operations to ensure seamless service delivery and exceptional customer experiences.
- Developed staff scheduling systems to optimize resource allocation and enhance operational efficiency.
- Trained and mentored team members, fostering a collaborative environment focused on skill development.
- Implemented process improvements that streamlined workflows, reducing service wait times significantly.
- Delivered exceptional customer service by assessing client needs and providing tailored hair and beauty solutions.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Educated clients on product use and maintenance for optimal results in hair care routines.
- Mentored junior stylists on advanced techniques and customer engagement strategies to enhance service quality.
- Implemented new styling trends and techniques to keep salon offerings competitive in the market.
- Developed strong client relationships through personalized consultations and follow-up services, enhancing loyalty.
- Collaborated with team members to improve workflow efficiency and optimize appointment scheduling systems.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed new techniques to improve appearance of customer and provide different looks.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Increased revenue through effective customer service and inventory management.
Cosmetologist
Cost Cutters
Jefferson City, MO
08.1991 - 04.2017
- Provided expert hair cutting, coloring, and styling services to diverse clientele.
- Educated clients on hair care techniques and product recommendations for maintenance.
- Mentored junior cosmetologists, enhancing team skills and service quality.
- Implemented new techniques and trends to improve customer satisfaction and retention.
- Managed inventory of products, ensuring availability of high-demand items for services.
- Ensured compliance with health and safety regulations during all beauty procedures.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Debt Collection Specialist
Missouri State
Jefferson City, MO
08.1974 - 05.1989
- Managed collections process for overdue accounts, ensuring compliance with state regulations.
- Developed streamlined communication strategies to enhance client engagement and payment recovery.
- Analyzed account histories to identify trends and implement effective collection tactics.
- Collaborated with legal teams to facilitate resolution of disputed debts and minimize losses.
- Conducted regular audits of accounts to ensure accuracy in records and compliance standards.
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
Education
Cosmetology
Merrell University of Beauty Arts & Science
Jefferson City, MOSkills
- Customer service
- Money handling
- Decision-making
- Time management
- Staff supervision
- Task delegation
- Goal setting
- Retail operations
- Sales strategies
- Sales growth
- Sales reporting
- Employee performance evaluations
Timeline
Assistant Manager
Mambo Mentality, Sportclips
05.2017 - Current
Cosmetologist
Cost Cutters
08.1991 - 04.2017
Debt Collection Specialist
Missouri State
08.1974 - 05.1989
Cosmetology
Merrell University of Beauty Arts & Science