Betty Koenig
Phoenix
Summary
Fine dining server recognized for exceptional productivity and efficiency, consistently maintaining high standards of service excellence. Expertise in menu knowledge, wine pairing, and upselling techniques enhances customer satisfaction. Certified in ServSafe for alcohol and food handling, with a commitment to training and developing team members. Strong communication and adaptability skills contribute to an outstanding guest dining experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fine Dining Server
CHELSEA'S KITCHEN
Phoenix
12.2022 - Current
- Performed high-quality service in fast-paced fine dining environment.
- Lead opening and closing procedures, including cash reconciliation and nightly side-work checklists.
- Efficiently managed multiple tables during peak hours, balancing speed and accuracy.
- Demonstrated extensive menu knowledge, providing tailored recommendations to enhance guest experience.
- Trained new servers on standards for service and led wine and decanting education discussions.
- Increased check sizes through effective upselling techniques.
- Resolved guest concerns professionally, resulting in positive feedback and repeat business.
Assistant Event Manager
Kyle G's Restaurants
Hutchinson Island
01.2019 - 09.2022
- Supported Event Coordinating Manager in generating over $1M annual revenue by managing client requirements, creating event concepts, estimating costs, negotiating contracts, and overseeing event execution
- Coordinated photography and videography sessions, charity events, vendors, florists, and ceremony participants during weddings and business seminars
- Collaborated with head chef to set up and coordinate special drink and food pairing dinners, generating over $3,400 in sales
- Planned and coordinated monthly team bonding activities, improving team productivity and workplace atmosphere
- Represented Kyle G's at off-site events with samples and coupons to attract new customers
Fine Dining Server, Coordination Assistant, Trainer
Kyle G's Prime Seafood & Steaks
Jensen Beach
03.2018 - 09.2022
- Served in an extremely fast-paced environment while consistently providing excellent service
- Consistently exceeded sales goals through effective upselling
- Delivered multiple courses with all fine-dining steps of service met in a timely manner, while maintaining a clean and calm workspace
- Acquired loyal customers and received outstanding reviews
- Trained new employees on menu presentation and gourmet food, wine, and spirits knowledge to build check averages and clientele
- Earned promotions for hard work and problem-solving skills
Education
Associate of Arts - Liberal Arts
Wayne County Community College
Detroit, MI06-2018
Skills
- 10 years Fine Dining serving experience
- Advanced wine service, including proper bottle presentation, corkage etiquette, and decanting of aged vintages
- Wine knowledge
- Food and Beverage Pairing
- Menu Development
- ServSafe Alcohol Certified
- Food Handler Safety Certified
- Event Marketing and Coordination
- Guest Relations
Certification
- Driver's License
- Food Handler Certification
- ServSafe
Timeline
Fine Dining Server
CHELSEA'S KITCHEN
12.2022 - Current
Assistant Event Manager
Kyle G's Restaurants
01.2019 - 09.2022
Fine Dining Server, Coordination Assistant, Trainer
Kyle G's Prime Seafood & Steaks
03.2018 - 09.2022
Associate of Arts - Liberal Arts
Wayne County Community College