Betty Liguori
Atco,NJ
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
25
25
years of professional experience
Work History
Medical Appointment Scheduler
Pulmonary & Sleep Associates Of SJ An Affiliate Of
12.2013 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Billing Specialist
South Jersey Pulmonary Associates
07.1998 - 11.2013
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
Education
Associate of Applied Science -
Camden County College
Blackwood, NJ1994
Skills
- File Preparation
- Schedule Management
- Time Management
- Insurance Authorizations
- HIPAA Compliance
- Patient Relations
- Data Entry
- Referral Verification
- Electronic Recordkeeping
- Insurance Verification
- Patient Scheduling
- Problem-Solving
- Computer Proficiency
- Patient Database Maintenance
- Appointment Scheduling
Timeline
Medical Appointment Scheduler
Pulmonary & Sleep Associates Of SJ An Affiliate Of
12.2013 - Current
Billing Specialist
South Jersey Pulmonary Associates
07.1998 - 11.2013
Associate of Applied Science -
Camden County College
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