- Knitting and Crocheting
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Dancing
- Astrology
- Animal Care
Nancy Crisostomo
Chesapeake,VA
Summary
Detail-oriented Medical Appointment Scheduler with expertise in patient relations and appointment logistics. Proven ability to enhance patient care through effective communication and strong organizational skills.
Overview
23
23
years of professional experience
Work History
Medical Appointment Scheduler
Gastronenterology Associates of Tidewater
Virginia Beach, VA
04.2022 - 05.2026
- Managed patient scheduling efficiently to optimize provider availability and reduce wait times.
- Coordinated appointment logistics utilizing electronic health record systems to enhance patient care.
- Communicated effectively with patients regarding appointment details, ensuring clarity and understanding.
- Developed and maintained strong relationships with medical staff to facilitate seamless operations.
Patient Account Tech
Children's Hospital of Kings Daughters
Norfolk, VA
03.2003 - 06.2021
- Processed patient accounts efficiently, ensuring accuracy in billing and coding procedures.
- Coordinated with clinical staff to verify insurance information and resolve discrepancies.
- Maintained comprehensive documentation for compliance with healthcare regulations and standards.
- Assisted in training new staff on system usage and best practices for account management.
- Developed streamlined workflows that improved processing time for patient accounts.
- Led initiatives to enhance customer service experience through effective communication strategies.
- Collaborated with cross-functional teams to improve overall operational efficiency within the department.
- Providing exceptional customer service when responding to vendor inquiries or resolving any payment-related concerns they may have had.
Bakery
Kroeger's
Virginia Beach, VA
02.2014 - 12.2015
- Developed and optimized baking processes to enhance product quality and consistency.
- Trained junior bakers on techniques and equipment usage to ensure operational efficiency.
- Managed inventory levels of ingredients, minimizing waste while maintaining supply continuity.
- Implemented quality control measures to adhere to food safety standards and regulations.
Cashier
Home Deport
Chesapeake, VA
09.2006 - 09.2009
- Processed customer transactions efficiently using POS systems and maintained accurate cash handling procedures.
- Assisted customers with product inquiries, ensuring exceptional service and satisfaction throughout their shopping experience.
- Trained new staff on operational procedures, promoting best practices in customer service and transaction accuracy.
- Streamlined checkout processes to reduce wait times, enhancing overall customer flow during peak hours.
- Resolved customer complaints promptly, fostering a positive environment and maintaining store reputation for service excellence.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree - Secretarial Science
LaGuardia Community College
Long Island City, NYSkills
- Strong organization
- Patient confidentiality
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Calendar management
- Healthcare software
- HIPAA compliance
- Patient scheduling
- Data entry
- Schedule management
- Appointment coordination
- Patient relations
- File preparation
- Database maintenance
- Reception oversight
- Multi-line telephone system control
- Authorization coordination
- Payment scheduling and collection
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Accomplishments
- Documented and resolved patients which led to appointments
- .
- Achieved goals by completing apointments with accuracy and efficiency.
Interests
Timeline
Medical Appointment Scheduler
Gastronenterology Associates of Tidewater
04.2022 - 05.2026
Bakery
Kroeger's
02.2014 - 12.2015
Cashier
Home Deport
09.2006 - 09.2009
Patient Account Tech
Children's Hospital of Kings Daughters
03.2003 - 06.2021
No Degree - Secretarial Science
LaGuardia Community College
communication skills
i answer phones efficiently and in a timely manner. I let the patient r customer know they are important and we can meet their needs, I always try to end my phone calls where the patient is pleased and satisfied.