Betty Maldonado
New Braunfels,TX
Summary
Dynamic professional with a proven track record in enhancing customer experiences. Skilled in effective multitasking and demonstrating exceptional communication, I have significantly contributed to team efficiency and guest satisfaction. Expertise in customer service and quality control, with a focus on achieving high standards and operational excellence.
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
37
37
years of professional experience
Work History
Hostess
The Alpine House
12.2021 - 01.2025
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Increased guest retention with friendly interactions and personalized service.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Responsible for overseeing server job duties as well as end-of-shift duties were completed.
- Responsible for Handling Cash payments.
- Responsible for handling closed cash reports (computer ONLY).
- Responsible for closing front of restaurant
Shift Supervisor
New Braunfels Smokehouse
08.2001 - 08.2020
- Trained staff on customer service best practices for improved interactions.
- Developed training programs for new employees to enhance skills.
- Established procedures for handling defective items to reduce waste.
- Facilitated team discussions to address challenges and implement changes.
- Conducted regular inventory checks to maintain stock levels.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Bag Line Operator/ Quality Control
Cady Bag
10.1987 - 11.1997
- Loaded and unloaded product on and off conveyor line by routinely lifting up to 50 pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
- Monitored food production and quality control to achieve agreed standards.
- Implemented quality control measures to ensure deliverables met or exceeded client expectations.
- Over the quality of sandbags for Desert Storm(Gulf War)
Education
Atkinson County High School
Pearson, GASkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Hospitality service expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
The Alpine House
12.2021 - 01.2025
Shift Supervisor
New Braunfels Smokehouse
08.2001 - 08.2020
Bag Line Operator/ Quality Control
Cady Bag
10.1987 - 11.1997
Atkinson County High School
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