Betty McAdoo
Milwaukee,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solving skills dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
1
1
Certification
17
17
years of professional experience
Work History
IRIS Consultant
Center for Independence of the Disabled
Milwaukee, WI
03.2026 - Current
- Conducted comprehensive assessments to identify client needs and service gaps.
- Demonstrated cultural competency through working effectively with diverse populations in a variety of settings.
- Ensured regulatory compliance by staying current on relevant federal, state, and local policies and procedures affecting IRIS consultant responsibilities.
- Conducted comprehensive assessments to identify client needs, leading to more effective support plan development.
- Streamlined documentation processes for increased efficiency in maintaining accurate records of services provided and client outcomes.
Visitation Supervisor
Butterflies Home Health Care
Milwaukee, WI
01.2026 - 06.2026
- Supervised visitation sessions to ensure compliance with safety and procedural guidelines.
- Coordinated schedules for clients and caregivers, optimizing resource allocation.
- Monitored documentation processes to maintain accurate records of client visits and services provided.
- Analyzed visitation outcomes to identify areas for process improvement and efficiency gains.
- Managed challenging situations during visitations effectively, utilizing conflict resolution skills and sound judgment to maintain a safe environment for all participants.
Team Lead
Dovenmuehle Mortgage Inc.
Elgin, IL
07.2021 - 03.2026
- Trained new team members on company procedures and safety requirements to ensure compliance and readiness.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Coached team members on job task techniques to enhance skill levels and confidence.
- Conducted regular progress reviews with team members to identify improvement areas and guide career development.
Home Health Caregiver
Gt Independence
Sturgis, MI
06.2019 - 09.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Health Benefits Specialist
Common Ground Healthcare Coopertive
Brookfield, WI
06.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Benefits Assistant
Skygen Usa
Germantown, WI
02.2016 - 05.2019
- Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
- Provided support during open enrollment periods by answering questions about plan changes, adjustments, or renewals from both existing and prospective clients alike.
- Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
- Achieved faster client response times by promptly addressing inquiries related to benefits eligibility and coverage details.
Customer Service Representative
Wells Fargo Home Mortgage
Milwaukee, WI
01.2010 - 11.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Human Services
Waukesha County Technical College
Pewaukee, WI11-2025
High School Diploma -
Vincent High School
Milwaukee, WI06-1997
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Claims Processing
- Data entry proficiency
- Policy Adherence
- Meal Preparation
- Physical therapy support
- Emotional Support
- Vital signs monitoring
Certification
- [Area of expertise] License - [Timeframe]C
Timeline
IRIS Consultant
Center for Independence of the Disabled
03.2026 - Current
Visitation Supervisor
Butterflies Home Health Care
01.2026 - 06.2026
Team Lead
Dovenmuehle Mortgage Inc.
07.2021 - 03.2026
Home Health Caregiver
Gt Independence
06.2019 - 09.2022
Health Benefits Specialist
Common Ground Healthcare Coopertive
06.2019 - 12.2021
Benefits Assistant
Skygen Usa
02.2016 - 05.2019
Customer Service Representative
Wells Fargo Home Mortgage
01.2010 - 11.2015
High School Diploma -
Vincent High School
No Degree - Human Services
Waukesha County Technical College