Betty McAfee
Dandridge,TN
Summary
Customer service support professional skilled in delivering accurate assistance and maintaining data integrity. Known for high productivity and effective problem-solving in fast-paced environments. Focused on enhancing customer satisfaction through active listening and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Service Support
Datavant
01.2022 - Current
- Managed customer inquiries via phone, email, and ticket system to ensure timely and accurate resolutions, enhancing overall customer experience.
- Verify customer information and maintain compliance with data protection and accuracy requirements.
- Collaborated with internal teams to resolve escalated issues, contributing to improved service delivery.
- Maintained customer satisfaction while achieving productivity and quality metrics, directly supporting team goals.
HIM Specialist
STAT Informatic
01.2021 - 01.2022
- Managed and organized healthcare data and software information to ensure accurate and efficient access.
- Ensured privacy and security of healthcare data by implementing strict access controls and monitoring protocols.
- Coordinated with healthcare professionals to facilitate effective communication and enhance patient care.
- Collaborated independently and within a team to achieve departmental goals and support healthcare initiatives.
- Strong critical thinking skills proficiency in Her system Epic, and Cerner.
Medical Assistant
Tower Health
Reading, Pennsylvania
03.2018 - 11.2020
- Collaborated with healthcare and administrative staff to establish a patient-centered environment for families.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Supported team members through mentorship and training on best practices.
- Communicated with insurance companies to verify coverage and benefits smoothly.
- Scheduled appointments and coordinated patient flow for optimal efficiency.
- Managed patient records using electronic health record systems effectively.
- Implemented an inventory tracking system to enhance product accessibility and reduce costs.
Education
Bachelor of Science - Health Management
University of Phoenix
Tempe, AZ08.2021
Associate of Applied Science - Medical Assisting
Berks Technical Institute
Reading, Pa09.2003
Skills
- Healthcare data management
- Data entry and documentation
- HIPAA compliance
- Patient-centered care
- Microsoft Office proficiency
- Attention to detail
- Problem solving
- Critical thinking
- Training and development
- Customer satisfaction focus
Timeline
Customer Service Support
Datavant
01.2022 - Current
HIM Specialist
STAT Informatic
01.2021 - 01.2022
Medical Assistant
Tower Health
03.2018 - 11.2020
Bachelor of Science - Health Management
University of Phoenix
Associate of Applied Science - Medical Assisting
Berks Technical Institute