Dynamic professional with proven track record at Columbia University Medical Center, adept in patient scheduling management and demonstrating exceptional collaborations skills. Excelled in leveraging SABRE technology and leading teams to enhance operational efficiency. Renowned for meticulous detail orientation and adeptness in multi-line call handling, significantly improving client support and medical record accuracy.
Hi, I’m
Betty Mercedes
Summary
Overview
17
years of professional experience
Work History
Columbia University Medical Center
Practice Associate
02.2019 - Current
Job overview
- Schedule appointments visits, procedures, radiology exams, Injection treatments and Lab exams, using EPIC.
- Verify patient's demographics and Insurance verification.
- Coordinate and obtain financial authorizations for Radiology and office procedures.
- Coordinate and schedule delivery with specialty pharmacies for office administered medications.
- Mail consult letters, laboratory results and radiology requisitions, also referral letters to patients and referring physicians.
- Oversee physicians clinical calenders and manage schedules and bumplist, rescheduling appointments.
- Provide pre-operative instructions to patients, monitor incoming patient information by fax.
- Obtain and review surgical and clinical forms are completed for all surgical procedures, including consent forms and pre-screening tools.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- File/Copy/Fax/Scan
Columbia University Medical Center
Medical Scheduler
05.2015 - 01.2019
Job overview
- Answer incoming calls for high volume, fast pace call center.
- Schedule appointments for 21 urologists for multiple medical offices.
- Serve as liaison with affiliated medical office staff, patients and physicians, providing information about appointments and services.
- Register new patients into IDX.
- Verify patient demographics and insurance information.
- Inform patients of referral and/or financial responsibility for visit.
- Inform patients of physician's requirements for visit.
- Manage bump lists and communicate with patients when appointments are cancelled.
- Call and confirm patients of upcoming appointments.
- Assist with training of new staff.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
Cell Depot Inc
Supervisor/sales associates
01.2008 - 12.2014
Job overview
- Responsible for the processing of account receivables.
- Generated and verified weekly revenue reports and bank deposits.
- Processed all cash receipts.
- Answered inbound calls.
- Trained new sales associates.
- Served as a liaison between vendors and clients.
- Coordinated the dissemination of written materials and correspondence for client's mobile contract.
- Interacted with vendors to resolve client contractual-related issues.
Education
Universidad Catolica Santo Domingo
Bachelor of Arts from Tourism
05-1993
University Overview
Skills
- EPIC Medical software
- Microsoft office/Word/Excel
- SABRE Technology
- Insurance Eligibility Verification
- Multitasking
- Effective schedule coordination
- clerical assistant
- Problem-solving
- Teamwork and collaboration
- Organizational skills
Languages
English
Spanish
Timeline
Practice Associate
Columbia University Medical Center
02.2019 - Current
Medical Scheduler
Columbia University Medical Center
05.2015 - 01.2019
Supervisor/sales associates
Cell Depot Inc
01.2008 - 12.2014
Universidad Catolica Santo Domingo
Bachelor of Arts from Tourism
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