Betty Montanez
New Braunfels,TX
Summary
Accomplished Medical Office Billing Collector and Front Desk Receptionist with over 20 years in the medical field, demonstrated by streamlining workflow at GCSA CONSULTANTS and enhancing customer satisfaction at Acacia. Expert in bilingual etiquette and team collaboration, with a proven track record in improving collections process compliance and fostering professional front desk services.
Overview
7
7
years of professional experience
Work History
Medical Office Billing Collector
GCSA CONSULTANTS
01.2018 - Current
- Streamlined workflow by organizing tasks, prioritizing accounts, and managing time effectively.
- Managed a high volume of accounts while maintaining a focus on quality control throughout the collections process.
- Boosted customer satisfaction with prompt resolution of billing disputes and inquiries.
- Continually updated knowledge of relevant federal, state, and local regulations affecting the collections process to maintain compliance at all times.
Front Desk Receptionist
Acacia
08.2018 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
GED -
Texas Adult Education
Brownsville, TexasMedical Billing And Coding - Certificate
Southern Careers Institute Inc
San Antonio, TX10.2017
Skills
Professional Bilingual Etiquette
20 years working in medical field
Punctuality
Reliable
Customer service is very important
Team work
Team efforts I also worked in conjunction with the staff from other departments and clinics.
I worked with clinical staff in answering billing and insurance questions for patients. Working in conjunction with the other department making the customer service process more efficiently.
Additional Information
Receiving positive compliments from patients and coworkers always encouraged me to continue with my professional skills.
Timeline
Front Desk Receptionist
Acacia
08.2018 - 12.2018
Medical Office Billing Collector
GCSA CONSULTANTS
01.2018 - Current
GED -
Texas Adult Education
Medical Billing And Coding - Certificate
Southern Careers Institute Inc
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