BETTY ORTIZ
Allentown,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Code Enforcement Officer
City of Allentown
Allentown, PA
09.2023 - Current
- Ensured responsive, high-quality customer service for resident inquiries across calls, emails, and in-person interactions.
- Developed standard operating procedures to enhance administrative workflows and align with departmental objectives.
- Conducted thorough property research and reporting utilizing Eden and Energov systems.
- Planned, organized, and directed prevention policies for code enforcement, investigation, and public education.
- Composed detailed investigation notes, compiled interview documentation, collected inspection reports and organized additional relevant documents for recordkeeping throughout investigations.
Accounting Para-professional
The Bottom Line
Allentown, PA
11.2020 - 09.2023
- Performed AP/AR functions, reconciliations, and reporting using QuickBooks and Microsoft Excel
- Maintained highly organized records for internal and client use, supporting audits and year-end evaluations
- Collaborated with third-party vendors to ensure timely services and resolve discrepancies
- Assisted with budgeting and financial planning to support operational growth and continuity
- Managed multiple financial projects with attention to deadlines and evolving client needs
- Trained new staff on accounting software and company policies effectively.
Office Manager / Talent Acquisition Specialist
Aspen Dental
Allentown, PA
04.2017 - 11.2020
- Managed full-cycle recruitment, onboarding, and development of a 20+ person non-clinical team
- Coordinated team schedules, trainings, and performance reviews to ensure efficient staffing and service delivery
- Supported hiring initiatives, payroll, and general office management
- Maintained patient and employee records while ensuring compliance with internal policies
- Managed office operations to ensure efficient workflow and organization.
- Trained and supervised administrative staff on office policies and procedures.
- Ensured compliance with applicable laws regarding employment practices.
Project Analyst
Bennett Toyota
Allentown, PA
02.2017 - 04.2018
- Analyzed sales data and internal processes for performance improvement.
- Prepared reports and visual dashboards to support leadership decision-making.
- Coordinated cross-functional teams to ensure project alignment and communication.
- Supported vendor relations and maintained client satisfaction through reporting and follow-up.
- Developed project schedules using project management software for efficient task tracking.
- Assisted in training new team members on project management tools and processes.
Operations Specialist
Renew Financial
Allentown, PA
03.2015 - 02.2017
- Coordinated daily operations and streamlined processes for financial services.
- Maintained data accuracy and document compliance in customer records.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Conducted regular audits of processes to ensure adherence to company standards.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
Education
Studies - Psychology
Lehigh Carbon Community College
Schnecksville, PAHigh School Diploma -
William Allen High School
Allentown, PASkills
- Administrative support
- Customer service
- Workflow optimization
- Compliance and records management
- Microsoft Office Suite
- Problem solving
- Regulatory compliance
- Project coordination
- Bilingual/Spanish
Timeline
Code Enforcement Officer
City of Allentown
09.2023 - Current
Accounting Para-professional
The Bottom Line
11.2020 - 09.2023
Office Manager / Talent Acquisition Specialist
Aspen Dental
04.2017 - 11.2020
Project Analyst
Bennett Toyota
02.2017 - 04.2018
Operations Specialist
Renew Financial
03.2015 - 02.2017
Studies - Psychology
Lehigh Carbon Community College
High School Diploma -
William Allen High School