Betty Pierre
Ocoee,FL
Summary
Experienced professional seeking a position to leverage expertise in customer service and sales. Proven track record in promoting company goals and showcasing initiative.
Overview
18
18
years of professional experience
Work History
Residential Connectivity Sales
Charter Communications, Spectrum
03.2023 - Current
- Actively and consistently supports all efforts to simplify the customer experience
- Acquires new residential customers through door-to-door contact from assigned leads
- Develops and presents sales presentations or proposals on products and services that meet customer's needs
- Achieve monthly sales goals in all products
- Supports team and team goals by actively participating in all sales meetings and training programs as assigned
- Well-informed about our competitors' activities and offers in assigned territory
Retention specialist
Dish network
09.2021 - 09.2022
- Develop aggressive retention strategies based on customer feedback
- Negotiate with customers to renew contracts and retain business
- Attend weekly trainings to propose customer retention solutions
- Communicate with other sales representatives to analyze customer behaviors to improve conflict resolution skills
Direct Sales Representative
Charter Communications, Spectrum
07.2020 - 08.2021
- Make contact and deliver an effective sales presentation to assigned homes as directed by sales supervisor or manager
- Achieve established sales goals and quotas
- Strong consultative skills to confidently recommend and cross-sell relevant products and services
- Deliver product and service solutions by providing education and support on Spectrum products and services
- Entered all required information daily into the system and complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines
- Maintain contact with customers throughout delivery of equipment and setup process
- Attend weekly meetings to gain additional knowledge of all products, pricing plans changes, promotions, and service features for Spectrum, as well as our competitors
- Perform duties as assigned by supervisors and managers
DESIGN SALES CONSULTANT
3 DAY BLINDS
09.2019 - 07.2020
- Expertly matched company products and services to client’s needs
- Measured, recorded and configured specifications accurately and efficiently
- Successfully closed appointments by demonstrating value proposition and built trust and credibility
- Provided high level client services and followed up with clients in a professional and timely manner
- Flexible to the needs of the business, included appointment scheduling, attending team meetings and training
Owner/childcare provider
Love n Learning Childcare
10.2011 - 08.2019
- Provide a safe and nurturing environment for children ages 6 weeks to 12 years
- Hired, supervised, and trained all staff members
- Created parent and employee handbooks, implemented policies that kept business running smoothly
- Maintained all business records, accounting, payroll, taxes, and bookkeeping
- Communicated with parents about signs of emotional or developmental troubles in children
- Recorded activity of every child daily, observations all activities, meals served, and required medicine if needed to be administered
INBOUND COMMERCIAL SALES REPRESENTATIVE
CABLEVISION SYSTEMS CORPORATION
05.2007 - 01.2011
- Greeted and assisted every customer in a very professional tone and assisted with the setup and upgrades for commercial accounts
- Evaluated customers potential needs and made the appropriate recommendations
- Retained customers by offering special promotions and discounts on monthly services
- Provided support and assistance to other team members
- Met and exceeded sales goals monthly
Education
LIBERAL ARTS DEGREE -
NASSAU COMMUNITY COLLEGE
GARDEN CITY, NY05.1999
Skills
- Team player
- Ability to work in a learning environment
- Commissioned sales
- Excellent communication skills
- Interpersonal skills
- Demonstrating
- Promoting
- Selling
Timeline
Residential Connectivity Sales
Charter Communications, Spectrum
03.2023 - Current
Retention specialist
Dish network
09.2021 - 09.2022
Direct Sales Representative
Charter Communications, Spectrum
07.2020 - 08.2021
DESIGN SALES CONSULTANT
3 DAY BLINDS
09.2019 - 07.2020
Owner/childcare provider
Love n Learning Childcare
10.2011 - 08.2019
INBOUND COMMERCIAL SALES REPRESENTATIVE
CABLEVISION SYSTEMS CORPORATION
05.2007 - 01.2011
LIBERAL ARTS DEGREE -
NASSAU COMMUNITY COLLEGE
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