Betty Robinson
Greenville,MS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Program Specialist diaster position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Customer Support Specialist
Modivcare
06.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Area Manager/Legal Assistant
Advanced Medical Pricing Solutions
11.2019 - 07.2021
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
Legal Specialist
Aldridge Pite Haan
01.2018 - 01.2019
- Performed examination and processing of assorted legal documents.
- Administered legal reporting, maintaining court schedules and supporting case preparation.
- Drafted briefs, pleadings, litigation recommendations and additional legal documents and correspondence.
- Provided legal support focused on ensuring compliance with policies, procedures, regulations, laws and guidelines.
Account Manager
Green & Cooper
01.2016 - 01.2018
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
Area Manager
Vital Asset
03.2010 - 08.2015
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Conducted investigations of customer accounts and payment histories.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Monitored accounts receivable aging and worked with various areas to address business needs.
Account Manager/Legal Assistant
TSYS
02.2002 - 04.2010
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Education
No Degree - Business Management
Mississippi Delta Community College
Moorhead, MS08.1990
Skills
- Content Workflow
- Directing Team Members
- Positive Environment Planning
- Special Assignments
- Territory Management
Crafting, Donating, Spreading Love & Joy
Donated soap, back packs, pens, pencils, to Charity.
Lending a heping any way I can.
When my children where Teenagers we would drive to the City of Atlanta and hand out
food and blankets to the homeless. I taught my children no matter how different people
Helping them would put a smile on thier hearts.
My children are now adults now and they have picked up what was taught to the to help people in need when they
can, try and help make the world a better place.
Timeline
Customer Support Specialist
Modivcare
06.2023 - Current
Area Manager/Legal Assistant
Advanced Medical Pricing Solutions
11.2019 - 07.2021
Legal Specialist
Aldridge Pite Haan
01.2018 - 01.2019
Account Manager
Green & Cooper
01.2016 - 01.2018
Area Manager
Vital Asset
03.2010 - 08.2015
Account Manager/Legal Assistant
TSYS
02.2002 - 04.2010
No Degree - Business Management
Mississippi Delta Community College
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