Gabrielle Dyson
Jackson,US
Summary
Customer service representative with extensive experience in resolving customer complaints and queries, coordinating nonemergency transportation, and verifying health care insurance coverage. Demonstrates strong skills in appointment scheduling, medical terminology, and time management, ensuring high satisfaction levels. Known for maintaining efficient response times and enhancing data accuracy in a call center environment.
Overview
8
8
years of professional experience
Work History
Customer service representative
Modivcare
05.2023 - Current
- Resolve customer complaints and queries, ensuring quick responses and high satisfaction levels.
- Schedule non-emergency transportation, guaranteeing timely service for members appointments.
- Handle incoming inquiries, maintaining efficient response times and high satisfaction.
- Verify health care insurance coverage with providers, ensuring accurate member information.
- Utilizing data entry and chats.
- Faxing prior authorizations
Client Provider
Panther Group Inc
06.2021 - 05.2023
- Managed rescheduling and cancellations of COVID vaccine appointments, ensuring seamless service delivery.
- Registered and processed COVID-19 vaccine information, enhancing data accuracy and reliability.
- Collected patient details and scheduled follow-up appointments, improving vaccination completion rates.
Customer service representative
Teleperformance
09.2017 - 03.2021
- Handled incoming calls to assist Verizon Wireless customers with insurance claims, achieving high satisfaction rates.
- Resolved billing and product update issues, ensuring accurate documentation and database updates.
- Exceeded monthly sales quotas by promoting additional packages and products.
Education
High School Diploma -
Wingfield High School
06.2014
Skills
- Call Center
- Customer Service
- Microsoft Office
- Medical terminology
- Data Entry
- Scheduling
Timeline
Customer service representative
Modivcare
05.2023 - Current
Client Provider
Panther Group Inc
06.2021 - 05.2023
Customer service representative
Teleperformance
09.2017 - 03.2021
High School Diploma -
Wingfield High School
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