Travis Cady
Jackson ,MI
Summary
Dynamic customer service professional with a proven track record at America's Preferred Home Warranty, excelling in complaint resolution and active listening. Recognized for enhancing customer satisfaction and retention, I leverage critical thinking and data entry skills to streamline processes and mentor teams, consistently exceeding performance metrics.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
America's Preferred Home Warranty
Jackson Michigan
11.2019 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Guided customers through warranty processes, enhancing understanding and compliance with policies.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Mentored new representatives, fostering a supportive training environment for skill development.
- Developed comprehensive knowledge of warranty products, improving response accuracy and confidence.
- Implemented best practices for complaint resolution, reducing escalation rates significantly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Supervisor
Alorica
Jackson Michigan
07.2017 - 09.2019
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored new staff on best practices for customer service excellence.
- Developed training materials to enhance team performance and improve service efficiency.
- Implemented process improvements that streamlined workflows and reduced response times.
Deli Clerk
Meijer
Jackson Michigan
06.2015 - 07.2017
- Assisted customers with deli product selection and inquiries to enhance overall shopping experience.
- Operated slicing and packaging equipment to maintain product quality and freshness.
- Maintained cleanliness and organization of deli counter to comply with health regulations.
- Collaborated with team members to ensure efficient service during peak hours.
- Greeted customers at counter to fulfill requests and answer questions.
Restaurant Team Member
SUBWAY®Restaurants
Jackson Michigan
04.2001 - 06.2015
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Prepared and assembled food items according to company standards and guidelines.
- Maintained cleanliness and organization of work areas to meet health regulations.
- Operated cash register, accurately processing transactions and handling cash responsibly.
- Implemented inventory control measures to minimize waste and manage supply levels.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
High School Diploma -
Houghton Lake High School
Houghton Lake, MI06-1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- De-escalation techniques
- Reading comprehension
- Stock management
- Key holder experience
Timeline
Customer Service Representative
America's Preferred Home Warranty
11.2019 - Current
Customer Service Supervisor
Alorica
07.2017 - 09.2019
Deli Clerk
Meijer
06.2015 - 07.2017
Restaurant Team Member
SUBWAY®Restaurants
04.2001 - 06.2015
High School Diploma -
Houghton Lake High School