Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Betty Villatoro

Kissimmee,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Activations

Charter Communications
01.2021 - Current
  • Helping customers complete their activation process when coming across an issue
  • Handle calls from potential customers and business partners via telephone in order to process order entry for cable, internet, voice, and mobile services
  • Manage mobile and emergency broadband activation, open orders, and process self - installation kit errors for residential customers
  • Maximize additional revenue from residential customers by selling incremental products and services through the use of recommended sales techniques
  • Identify and maximize upselling and cross-selling sales opportunities
  • Act as liaison for multiple groups including but not limited to direct sales, retailers, and e - retailers.

Sales Associate

Best Buy
03.2018 - 12.2022
  • Represent our company, with a comprehensive understanding of our offerings
  • Maximize the sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the client
  • Adjust sales techniques based on interactions and results in the field
  • Train new hires and explain specs about products in the store they are promoting
  • Remind the new hires to complete their e - learnings
  • Help customer with services for purchases that they are making in the store
  • Persuading customers to apply for best buy credit cards
  • Selling customers new memberships best buy comes up with up
  • Prepared meeting agendas
  • Sold $1,738 per hour with revenue
  • Assist upset customers in person and over the phone.

Customer Service

Publix
07.2016 - 01.2018
  • Customer Service
  • Balance Till
  • Provide assistance for customers in needs
  • Meet and greet customers
  • Assist in sales
  • Answer questions about products and services
  • Ask if customer wants to leave donations.

Cashier/Floor Design Maintenance

Fallas
10.2013 - 06.2014
  • Greeted customers and took payments
  • Handled incoming calls and customer complaints
  • Organized and designed new clothing floor display along with placement
  • Returning unwanted items to appropriate area
  • Controlled fitting room area.

Cashier/Server

Spanish Rotisserie
04.2008 - 09.2013
  • Handled customer's orders and payments
  • Served Customer's eating in dining area
  • Assisted with food prep and cooking
  • Closed out register and entered totals in accounting book.

Education

High School Diploma - Digital Design

Zenith High School
Kissimmee, FL

Skills

  • POS Systems and Ordering Platforms
  • Bilingual
  • Order Processing
  • Communication skills
  • Customer Engagement
  • Strategic sales knowledge
  • Product and service solutions
  • Work Planning and Prioritization

Certification

Driver's License

Personal Information

Title: Customer Service

Timeline

Sales Activations

Charter Communications
01.2021 - Current

Sales Associate

Best Buy
03.2018 - 12.2022

Customer Service

Publix
07.2016 - 01.2018

Cashier/Floor Design Maintenance

Fallas
10.2013 - 06.2014

Cashier/Server

Spanish Rotisserie
04.2008 - 09.2013

High School Diploma - Digital Design

Zenith High School

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Betty Villatoro